Risk Management Projects - Operations, MY Marketplace

Department Operations LevelEntry Level LocationKuala Lumpur The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: * Coordinate and facilitate both local and regional process‑improvement initiatives under the risk and compliance framework. * Review and document existing processes to identify gaps, risks, best practices, and opportunities for stronger controls. * Identify, assess, and document risks across all functions to design or implement appropriate mitigation measures. * Oversee the end‑to‑end lifecycle of improvement initiatives and monitor implementation progress. * Investigate incidents such as non‑compliances or control failures, working with stakeholders to determine root causes and corrective actions. * Collaborate with regional risk teams and other markets on process alignment, improvements, and incident reporting. * Develop, maintain, and enhance risk management tools, systems, and supporting governance materials. * Consolidate and prepare incident reports, initiative updates, and other risk‑related reporting for management and key stakeholders. Requirements: * Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides * Enjoy working efficiently and independently in a fast-paced, high-volume environment * Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders * Experience in handling projects and strong attention to deadlines