Retail Manager (Fine Jewellery) - London

At Queensmith, our people define our success and are our greatest asset. As Retail Manager, you lead from the front across our Hatton Garden flagship and Greville Street locations, setting the standard for exceptional luxury retail and customer experiences. This is a leadership role at the heart of the business, responsible for leading and developing high-performing retail teams while ensuring every customer receives an outstanding, consistent jewellery-buying experience across all London locations. Your role extends beyond day-to-day operations: you drive commercial performance, uphold Queensmith's brand standards, and translate strategic direction into flawless in-store execution. You serve as the connection between the sales team and the head of department, translating strategy into action and performance into insight. As a Retail Manager, you are confident, commercially astute, thrive in a fast-paced, customer-centric environment, and are passionate about developing people and delivering excellence. Your contributions are integral to our journey.RequirementsMinimum 5 years' experience in retail management, ideally within fine jewellery or luxury retailProven ability to lead, motivate, and develop high-performing teamsStrong track record in driving sales growth, performance improvement, and operational efficiencyExcellent communication and interpersonal skillsCustomer-first mindset paired with commercial disciplineConfident selling skills with the ability to lead by exampleCompetent with CRM systems and performance reporting toolsResponsibilitiesLead day-to-day operations across both Queensmith London locations and Take an active role in selling and lead by example, inspiring the team to deliver consistently exceptional customer experiences while driving strong conversion results. Manage team performance through structured coaching, reviews, and targeted development plansDrive commercial results by maximising conversion, appointment efficiency, and average spendMaintain showroom standards that reflect Queensmith's luxury positioningAct as the escalation point for complex customer issues, ensuring timely and commercially balanced resolutionsPartner with the Head of Sales Operations to deliver strategic sales objectives and operational improvementsEnsure smooth collaboration with Production, Customer Care, and ConciergeProduce clear performance reporting and operational insights for senior managementUphold compliance and operational best practice across all in-store activitySkillsInspirational leadership and team developmentStrategic sales planning and operational managementAdvanced customer service and relationship managementCommercial problem-solving and sound decision-makingStrong organisation and time managementSolid commercial awareness within luxury retailAdaptability and resilience in a fast-paced environmentBenefitsWhat You'll EnjoyFinancial & Career Growth:Direct impact on store performance and commercial successOwnership of a team and accountability for results, not just supervisionHighly competitive salary and financial benefitsGenerous sales commissions and a company bonus schemeClear progression pathways across departmentsGenerous pension contributionsWellbeing & Work Environment:Premium workspace in Central LondonFree barista-quality coffee bar on-sitePrivate healthcare plan and wellness benefits25 days holiday + bank holidaysAccess to a mindfulness app and mental health supportRecognition & Development:Employee Recognition Programme that celebrates your contributionsComprehensive training and professional development opportunitiesRegular workplace culture initiatives and team eventsReady to Make Your Mark?If you're an ambitious jewellery sales professional looking for your next challenge with a brand that values brilliance, clarity, and individuality, we'd love to hear from you.