Retail Health & Safety Manager, Europe & Middle East

Position

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Retail Health \& Safety Manager, Europe \& Middle East you will be responsible for developing, implementing, maintaining, and overseeing H\&S programs and initiatives across the retail stores, ensuring awareness and compliance with all regulatory requirements. You will promote a culture of safety and security awareness which is engaging and informative.

You will be based in Madrid and will report directly into the Head of Retail Operations \& Excellence, Europe \& Middle East. For the security part of the role, you will functionally report to the Global Security Director.

Job responsibilities

Your role will be:

Health \& Safety:

• Manage occupational risks across all departments, fostering a culture of safety and inclusivity.
• Ensure adherence to internal Retail H\&S policies and procedures company-wide.
• Conduct routine inspections (risk assessments) and audits of retail facilities to identify hazards and ensure regulatory compliance (e.g., general, fire, psychosocial, ergonomics).
• Provide reports on legal compliance regarding H\&S matters.
• Collaborate with Store Managers, Market Leaders, HR and other key stakeholders to address safety concerns and implement corrective actions.
• Organize and implement training programs on H\&S (safety protocols, emergency procedures, and injury prevention strategies).
• Maintain accurate records related to health and safety activities, including incident reports and training records.
• Develop and execute emergency management plans.
• Liaise with Occupational Healthcare services and devise appropriate action plans.
• Oversee internal accident reporting and investigation systems.
• Coordinate H\&S compliance among external suppliers.
• Represent the company in local H\&S Committees alongside employee representatives.
• Conduct regular inspections and ensure compliance with fire prevention measures. Investigate accidents, incidents, and near misses to determine root causes and implement preventive measures.
• Coordinate awareness campaigns and training initiatives for Health, Safety, and Wellbeing.
• Stay updated on health and safety regulations and industry best practices to ensure compliance.
• Act as the main point of contact for health and safety inquiries from retail employees and external stakeholders.
• Cultivate relationships with regulatory agencies, industry organizations, and partners to stay informed on retail health and safety trends.

Maintenance:

• Establish and embed a consistent maintenance management process across the store network, including clear intake, triage, prioritization, escalation, and tracking of issues; coordinate with local and regional teams and internal functions (e.g., architecture, security, operations) to ensure timely resolution.
• Manage supplier engagement and performance to support efficient, compliant, and cost-effective service delivery.

Security :

Contribute to the implementation of security measures in accordance with the guidelines provided by the Security Department.

Profile

What is important for the role:

• 5+ years of experience in a H\&S role at a similar level, highly contributing and influential within a business.
• Knowledge, certification and qualification in relevant H\&S courses and processes.
• Ability to interpret and provide legal and authoritative advice on health and safety and risk management issues.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making and drive change across all levels of the organization.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced retail environment.
• Proven track record of developing and implementing effective health and safety programs in a retail environment.
• Experience in completing H\&S audits and implementing relevant action plans is highly desirable.
• Experience in training and coaching to develop health and safety knowledge and expertise with a business.
• Self-driven initiative and able to plan work independently.
• Inherent interest for H\&S topics and the well-being of people.
• Able to travel in the Europe and Middle East on a regular basis.
• Fluent in English. Spanish and French are a plus.

Additional information

About LOEWE

Created in Spain in 1846, LOEWE celebrates 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

LOEWE MAISON

Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.

Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts \& Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.

Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.

Radical and ever-evolving: here’s to another 200 years of Loewe history

Since 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.

Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.

At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension – involving fine arts, film, dance, etc. –, Loewe has become a vibrant force for creativity and innovation, ensuring the brand’s durability for another 200 years… and more.