Restaurant Manager - CP

• · Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• · Represent the outlet in daily F\&B meetings and other operational meetings as required.
• · Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• · Prepare staff schedules based on forecasts, business levels, and special events.
• · Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• · Ensure all team members comply with InterContinental grooming and service standards.
• · Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• · Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• · Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• · Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
• · Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• · Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• · Maintain updated records of regular and VIP guest preferences to enhance personalized service.
• · Promote upselling initiatives to maximize revenue and achieve sales targets.
• · Support and organize outlet promotions and marketing activities to drive business.

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