Reservations Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial team in Riyadh, the Reservations Manager is responsible for leading and overseeing the daily operations of the Reservations Department, ensuring exceptional service standards, accurate reservation management, and optimal revenue performance. The role provides leadership, guidance, and development to the reservations team while working collaboratively with Revenue Management, Sales & Marketing, Rooms Division, Spa & Wellness, Food & Beverage, and other hotel departments to maximize occupancy, enhance guest satisfaction, and drive profitability.

The Reservations Manager ensures the integrity of reservation systems and data, supports forecasting and revenue optimization initiatives, monitors market and business trends, and contributes to the hotel's commercial objectives.

As Reservations Manager, you will be responsible for the following duties:

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Ensure a warm and genuine Telephone experience for all callers.
• Ensure accurate communication of information and guest requests to all relevant departments.
• Handle all guest complaints and comments relating to the department tactfully.

As Reservations Manager, we expect from you:

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Leads by example in fostering positive colleague relations and demonstrating values.
• Trains the agents in areas of up selling, cross-selling and ongoing skill set knowledge.
• Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.
• Ensure all Policies and Procedures are understood and adhered to by all agents.
• Assist in preparing daily no-show and late cancellation, weekly and monthly reports.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A Career development.
• Health insurance.

We’re Fans. Are you?