Reservations Agent

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Our Crown Resorts Reservations department is the central point of contact for hotel accommodation enquiries for our seven properties located in Melbourne, Perth and Sydney.

Guided by Crown’s 4Cs of Service Excellence: Be Courteous, Connect, Create and Care, we are committed to creating memorable and elevated hospitality experience. As a Reservation Agent, your responsibilities include:

• Assisting our guests to find the perfect accommodation for their personalised stay with our hotels
• Working in a fast-paced inbound call centre environment, you will be handling an average of eighty calls per shift
• Responding to email enquiries
• Providing quotes
• Upselling opportunities
• Following up on pre-payments \& charge backs

About You

• Ability to work in a fast-paced call centre environment
• Effective time management skills with the ability to multitask
• Polished and clear communication skill
• Strong attention to detail
• Proficiency with Microsoft Office Suite
• Experience with Opera and Synxis highly desirable
• Must be available to work a 7 day rotational roster between the hours of 7am to midnight

The Benefits

• Free meals on shift at our staff restaurant
• Discounts across our 7 hotel properties
• Discounts with our Food \& Beverage venues
• Uniform can be provided and laundered for you
• The opportunity to build a career with one of Australia’s most iconic and recognised brands

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.