Reservation Supervisor

$  Full time on site
Reservation Supervisor
Job Description
  • Manage distribution, revenue and rates across a portfolio of hotel properties.
  • Utilize Opera Cloud PMS, Synxis and Channel Manager systems for multi-property oversight.
  • Optimize room rates across multiple channels including OTAs, GDS and direct channels to ensure competitive pricing.
  • Implement real-time dynamic pricing strategies based on demand, competition and market trends.
  • Administer QTA Rack Rates through the Property Management System.
  • Monitor channel performance metrics including booking pace, conversion rates and commissions.
  • Generate revenue forecasts using booking trends and historical data.
  • Align pricing strategies and promotional campaigns with sales and marketing teams.
  • Provide detailed reports on ADR, RevPAR, occupancy rates and performance metrics.
  • Increase direct bookings while reducing dependency on high-commission OTAs.
  • Lead and manage reservation teams with strong supervisory abilities.
  • Demonstrate excellent attention to detail and problem-solving skills.
  • Supervisory experience in a hotel or reservation setting preferred.

Experience Needed

Minimum 4 years experience in hotel reservations required.

Required Skills

Financial Skills

Revenue Management

Tools

Opera PMS

General skills

Channel Optimization, Dynamic Pricing Strategy, Strategic Forecasting

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