Remote Senior Engineer

Location: Work From Home

Monday - Friday 8:45 AM- 5:45 PM EST

Company Overview:
At RDE Technologies, we are dedicated to delivering rapid response and personalized service. Our Managed Service Provider (MSP) environment is fast-paced, with a strong emphasis on providing quick and effective solutions to our clients. We manage a wide variety of technologies, which offers extensive opportunities for professional growth and development as our company continues to expand.

We are seeking a highly skilled Remote Senior Engineer to join our team. This is a work-from-home position with minimal travel (approximately once or twice per month, \<5%) for new client onboardings. All travel expenses are covered by the company.

Job Description:
As a Remote Senior Engineer, you will deliver advanced technical support, manage project work, and ensure a high level of client satisfaction. While the majority of your work will be performed remotely, occasional travel will be required to support new client onboardings and other key initiatives.

Responsibilities:

• Provide advanced technical support to clients remotely, maintaining a high standard of rapid response.
• Diagnose and resolve complex technical issues related to Windows operating systems, Office 365, Azure, and VoIP.
• Manage and prioritize service tickets using ConnectWise, ensuring accurate documentation and timely resolution.
• Perform and oversee routine maintenance tasks, including server management, user account setup, and backup verification.
• Prepare and configure servers for deployment.
• Set up and configure Office 365 tenants for new and existing clients.
• Implement email security solutions to safeguard client communications.
• Conduct audits of client networks to ensure compliance with best practices and identify areas for improvement.
• Maintain effective communication with clients, providing clear instructions and updates.
• Collaborate with team members to resolve complex issues and escalate when necessary.
• Ensure all support requests and project work are handled promptly, meeting service level agreements (SLAs).

Qualifications:

• Must have prior experience working in a Managed Service Provider (MSP) environment.
• Proven expertise with ConnectWise, Office 365, Azure, and VoIP systems.
• Deep knowledge of Windows operating systems and related technologies.
• Experience preparing servers, setting up Office 365 tenants, and deploying email security solutions.
• Excellent communication skills in English, both written and verbal.
• Strong sense of urgency with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to troubleshoot and resolve technical issues efficiently.
• Experience with server maintenance, user account management, backup verification, and network auditing.
• Client-focused attitude with the ability to work independently and as part of a team.

Preferred Experience:

• Previous experience working directly within an MSP environment.
• Familiarity with remote desktop tools and support platforms.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA A+, etc.) are a plus.

Benefits:

• Competitive salary
• Professional growth and development opportunities within a rapidly expanding company
• Exposure to a diverse range of technologies
• Supportive and collaborative remote work environment

If you meet the above qualifications and are looking for a dynamic and rewarding opportunity with a fast-paced MSP team, we encourage you to apply.

*All applicants must complete the form here in ADDITION to applying via Eurostaffs:
https://rdetech.com/jobs

Job Type: Full-time

Pay: $70,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: Remote