Remote Customer Tech Support

Remote Customer Tech Support

LOCATION

Riyadh, Saudi Arabia

EXPERIENCE

1–3 years

SALARY

To be determined based on qualifications and interview.

QUALIFICATIONS \& EMPLOYMENT REQUIREMENTS

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field is preferred.
• 3–5 years of experience in Technical Support, IT Help Desk, or Customer Support.
• Good knowledge of hardware, software, networking, and remote troubleshooting.
• Experience with CRM or Ticketing Systems is an advantage.
• Strong communication, problem-solving, and multitasking skills.
• Fluent in Arabic and English.
• Saudi nationals: Immediate hiring.
• Non-Saudis: Valid transferable Saudi Iqama required.
• Sponsorship will be transferred to Parkonic upon hiring.

KEY RESPONSIBILITIES \& WORK ARRANGEMENT

• Provide remote technical support and troubleshoot hardware, software, and system issues.
• Respond to customers via phone, email, and remote support tools.
• Monitor system performance and resolve technical issues promptly.
• Record support activities using CRM or Ticketing Systems.
• Coordinate with technical teams to ensure excellent customer service.
• Achieve response-time, resolution-time, and customer-satisfaction KPIs.
• Office-based position (not work-from-home).
• Office equipment and devices provided by the company.
• Rotational shifts based on operational requirements, including nights, weekends, and public holidays.
• apply now

https://forms.gle/HwWK8WWdoFBHE91s6

موقع العمل: بشكل شخصي