Regulatory Adminstrator

Napier City Council is looking for a confident and organised Regulatory Administrator to join our Regulatory Delivery team. In this role, you’ll provide essential administrative support across a wide range of council regulatory services, including LIMs, environmental health, liquor licensing, resource consents, parking, and compliance. You’ll keep records accurate, manage information requests, assist with compliance activities, and help refine systems so our processes remain efficient and aligned with council policies and legislation.

This position suits someone who enjoys working with others, has a knack for solving problems, and takes pride in delivering reliable support to both colleagues and the community. You’ll collaborate with internal teams and external partners, contribute to continuous improvement, and play a valuable part in achieving the council’s broader goals.

Te Āheinga - The Opportunity

• Provide key administrative support to ensure smooth regulatory operations.
• Coordinate information requests, complaints, and compliance processes.
• Improve processes and systems to enhance efficiency and customer experience.
• Engage with the public to educate and promote compliance with regulatory requirements.

He kōrero mōhou - About You

• NCEA Level 3 or equivalent qualification.
• Minimum 3 years’ experience in an administrative role, ideally in a regulatory environment.
• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Excellent customer service skills and clear communication across all levels.
• Positive, flexible, and collaborative approach; able to take ownership and work independently.
• Motivated, adaptable, and committed to continuous learning and process improvement.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier’s CBD.

The annual salary package for this role is between $59,700 and $70,321 (including KiwiSaver) depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug \& alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Regulatory Administrator

Department Strategy \& Urban Development Locations Dunvegan House Employment Type Permanent Hours Full Time