• £34,000 per annum
• People
• Field based
• Field Based
• 12460

Regional Operations Manager

£34,000 Per annum plus car allowance and company bonus

Field based - Scotland and North East

More than 22,000 customers rely on us as the UK’s leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we’re as good as our word – we have a reputation built on security, reliability, and delivering on promises. Right now, we’re excitingly looking to the future and all that means for our customers and our people’s careers.

Lead and manage a regional field team to deliver operational excellence across high street and grocery retailers. Ensure effective resourcing, call delivery, and performance management to meet client and business KPIs. Drive engagement, innovation, and continuous improvement while supporting strategic and tactical initiatives.

About the Role

• Lead a team of 10+ Field Performance Leaders and 100+ merchandisers, delivering 1500+ calls weekly.
• Ensure KPI delivery in call coverage, quality, training, recruitment, and absence management.
• Oversee onboarding, training, and compliance (WTD, H&S, HR policies).
• Manage payroll hours, resource planning, and performance issues.
• Drive operational efficiency through reterritorisation and engagement initiatives.
• Collaborate with recruitment and planning teams to meet resourcing needs.
• Represent the region in head office and client meetings; act as cover for line manager.
• Promote a positive, professional culture aligned with Smiths News values.

What we can offer you

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• 25 days holiday plus holiday buy scheme
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes
• Colleague Assistance Programme & Colleague referral scheme
• Financial wellbeing – advance & loan scheme, flexible bank holidays, life assurance, payroll giving and volunteer days

About you

• Proven experience in retail operations management and remote team leadership.
• Strong track record in KPI delivery, change management, and business improvement.
• Excellent communication, data analysis, and problem-solving skills.
• Proficient in Microsoft Office; able to create training materials and reports.
• Resilient, adaptable, and solutions-focused with a hands-on leadership style.

Please note: you must have the right to work in the UK to be considered for this position.

A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. .