Receptionist/Administrator | Buller Health

• West Coast - Buller Integrated Family Health Service
• Full time fixed term until 14/03/2027 and casual positions available

Health New Zealand \| Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. Do you enjoy helping people, keeping things organised, and being the friendly face that welcomes patients through the door?

We're looking for motivated and approachable Receptionist-Administrators to join our Integrated Administration Team and help support healthcare services across the Buller region. We have positions for casual staff and for a 6-month fixed term.

This is a fantastic opportunity for someone who enjoys variety, thrives in a busy environment, and wants to play an important role in supporting the health and wellbeing of their local community.

About the Role

As a Reception Administrator, you'll be at the heart of our health service, providing a warm welcome to patients and whānau while ensuring the day-to-day administration functions run smoothly.

You'll be part of a supportive team that works closely with both clinical and non-clinical staff to ensure people across the West Coast can access the care they need.

These casual positions provide cover across our Buller sites, primarily at Westport with occasional shifts in Karamea and Ngakawau when needed.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3C.

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

What You'll Be Doing

No two days are the same! Your responsibilities will include:

• Greeting patients and visitors with a friendly and professional approach
• Managing patient arrivals, appointments, and enquiries through our Indici system
• Answering and directing phone calls through our Touchpoint system
• Maintaining accurate patient and medical records
• Processing payments, invoices, banking, and reconciliations
• Supporting clinical teams with administrative tasks
• Assisting with IT troubleshooting and liaising with Digital Services when required
• Helping ensure a safe environment by following emergency procedures
• Providing seamless administrative support that helps keep healthcare services running smoothly

What We're Looking For

You'll be someone who genuinely enjoys working with people and takes pride in providing excellent customer service.

Ideally, you'll bring:

• Previous reception, administration, customer service, or office experience (2'3 years preferred)
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• The ability to juggle multiple tasks and remain calm under pressure
• Confident using Microsoft Office, including Word, Outlook, and Excel
• A high level of professionalism and confidentiality
• A positive attitude and willingness to learn
• The ability to work independently and as part of a team
• An understanding of, and commitment to, the principles of Te Tiriti o Waitangi

Why Join Us?

• Be part of a team that makes a real difference in the community
• Work in a varied and rewarding role
• Support local healthcare services across the Buller region
• Join a workplace that values kindness, respect, and collaboration

Working at Health New Zealand \| Te Whatu Ora

Health New Zealand is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We embrace diversity and welcome applications from our Māori, Pacific, disabled, and rainbow communities. We are committed to creating an inclusive workplace where everyone feels valued and supported.

As part of the Administration and Clerical Pay Equity Claim settlement, this position has been mapped to National Profile 3C.

Apply Now

If you're looking for a role where you can combine your administration skills with a passion for helping people, we'd love to hear from you.

For further information, please contact:

Kerri McCarthy

[email protected]

Applications must be submitted through our online careers portal.

Applications will be reviewed as they are received, and we may commence recruitment prior to the closing date.

Be the friendly face of healthcare on the West Coast - apply today!