Reception/admin

Aesthetic Clinic Receptionist \& Front Desk Coordinator Department: Client Services / Operations Reports To: Clinic Manager Employment Type: Full-time Overview The Aesthetic Clinic Receptionist serves as the primary ambassador of our clinic, creating a welcoming, sophisticated, and seamless experience for every client. This role combines exceptional high-end hospitality with efficient administrative operations. The ideal candidate maintains a polished appearance, excels at client registration and schedule management, and thrives in a fast-paced luxury medical spa or aesthetic setting. Key Responsibilities Client Experience \& Hospitality Warm Welcome: Greet clients immediately upon arrival with a professional, warm, and attentive demeanor. Beverage Service: Offer and prepare premium complimentary beverages (tea, espresso, infused water) and light refreshments to ensure a relaxed waiting experience. Lobby Management: Maintain a spotless, elegant, and fully stocked reception area and beverage station throughout the day. Client Care: Guide clients to consultation rooms or waiting areas and notify practitioners of arrival. Administrative \& Registration Duties Client Intake: Register new clients, create accurate electronic health records (EHR/EMR), and verify contact details and consent forms. Scheduling: Book, reschedule, and confirm appointments via phone, email, and online booking systems, optimizing practitioner schedules. Inquiries \& Communication: Answer incoming phone calls, respond to client emails, and address general questions regarding treatments, package options, and pre/post-care instructions. Checkout \& Payments: Process financial transactions (credit cards, cash, gift cards, financing options), issue invoices, and manage daily register balancing. File Management: Maintain strict confidentiality and compliance with privacy regulations (e.g., HIPAA) when handling client records and medical histories. Clinic Support \& Operations Product Sales: Assist with retail product displays, answer basic inquiries about skincare lines, and process product sales. Inventory Monitoring: Track front-office and beverage station supplies, submitting reorder requests to management as needed. Team Coordination: Maintain clear communication with medical staff, estheticians, and management to ensure smooth clinic flow and on-time appointment scheduling. Qualifications \& Requirements Experience 2+ years of front desk, reception, or customer service experience, ideally in an aesthetic clinic, medical spa, luxury salon, or high-end hospitality environment. Skills \& Knowledge Proficiency with clinic scheduling software (e.g., Boulevard, Zenoti, Mindbody, Vagaro, or similar EMR tools) and basic Microsoft Office/Google Workspace. Outstanding verbal and written communication skills with a professional telephone etiquette. Ability to multitask, prioritize under pressure, and resolve client concerns with discretion and composure. Basic understanding of common aesthetic procedures (injectables, laser treatments, facials, skincare products) is highly preferred. Attributes Polished, professional presentation aligned with modern aesthetic industry standards. Exceptionally detail-oriented with high accuracy in data entry and cash handling. Strong team-player attitude with a passion for hospitality and self-care industries. Work Environment \& Benefits Environment: Modern, upscale, high-volume aesthetic practice. Benefits: Competitive hourly wage/salary, employee discounts on aesthetic treatments and skincare products, paid time off, and opportunities for professional growth within the wellness/aesthetic industry.

Pay: AED100.00 - AED3,500.00 per month

Work Location: In person