Key Responsibilities
- Supervise and coordinate the daily activities of the Reception team.
- Ensure professional and efficient check-in and check-out procedures.
- Welcome VIPs, corporate guests, and special-request guests and ensure their requirements are properly handled.
- Monitor room status, availability, arrivals, departures, extensions, and room moves.
- Ensure accurate handling of reservations, payments, deposits, billing, and cashier procedures.
- Follow up on guest requests, complaints, and service recovery to ensure timely resolution.
- Maintain accurate guest profiles and records in the PMS/Opera system.
- Coordinate closely with Housekeeping, Maintenance, Reservations, Sales, Finance, and Security.
- Conduct shift briefings and ensure proper handover between shifts.
- Monitor staff attendance, grooming, punctuality, and compliance with hotel standards.
- Coach and train Reception Agents on hotel procedures, customer service, upselling, and PMS operations.
- Ensure proper handling of keys, cash, documents, and other Front Office assets.
- Monitor room readiness and coordinate with Housekeeping to minimize guest waiting time.
- Support upselling of rooms, upgrades, breakfast, and hotel services.
- Prepare and review daily Front Office reports and highlight operational issues to the Front Office Manager.
- Handle guest complaints professionally and escalate serious issues when required.
- Ensure compliance with Le Diyar Hotels policies, SOPs, Saudi regulations, and hotel safety standards.
- Support the Front Office Manager during high-occupancy periods, VIP arrivals, inspections, and special events.
- Act as the Manager on Duty / Front Office representative when assigned.
Key Performance Indicators (KPIs)
- Guest satisfaction and online review performance
- Check-in/check-out efficiency
- Reception upselling revenue
- Room upgrade conversion
- Accuracy of billing and cashier transactions
- Complaint resolution time
- PMS data accuracy
- Staff productivity and attendance
- Front Office operational compliance
- Guest waiting time
- Revenue and occupancy support
Pay: ﷼5,000.00 - ﷼5,500.00 per month
Work Location: In person
Arabic
Chinese
French
Russian
Spanish