Quality and System Improvement Officer

Overview

Work Type: Ongoing - Full-timeSalary: $116,413 - $128,631 Grade: VPS 5Occupation: OtherLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/FM1887 Help shape the systems, quality culture and continuous improvement practices that support critical forensic and public service work across Victoria. Help shape the systems, quality culture and continuous improvement practices that support critical forensic and public service work across Victoria.* Drive quality, risk and system improvement initiatives * Work across audits, investigations, compliance and training * Join a purpose-driven organisation in a collaborative Southbank location

About Us We provide the justice system with quality driven, independent forensic medical and scientific services, delivering crucial evidence that underpins safe convictions and appropriate acquittals. Our doctors, scientists and nurses investigate deaths reported to the coroner, examine alleged offenders, and medically assess and support victims of crime. They are supported by the essential work of our technical specialists and corporate staff who enable these services to operate effectively. Our medical, scientific, and professional workforce is also engaged in research and education that benefits public health and safety and supports the effective functioning of the legal system. The Donor Tissue Bank of Victoria supports patients and their families by providing safe tissues to medical specialists and Victorian hospitals for transplantation and medical research, benefiting many patients each year. Our work is underpinned by the VIFM's values of respect, openness, service, integrity and innovation, which guide how we work with the community, the justice system and each other. VIFM is based in Southbank in Melbourne's CBD, just a short ten minute walk from Flinders Street railway station. We offer fulfilling careers across a diverse range of roles, including forensic pathology, clinical forensic medicine, forensic science, nursing, technician work, medico legal casework, and corporate support services. About the Role This is a varied and rewarding role in the Quality \& Improvement team, supporting the ongoing development of VIFM's quality and risk culture. You will help maintain and improve the Institute's integrated quality and risk management system, support compliance with regulatory and accreditation requirements, and work with managers and staff to identify and deliver improvement opportunities. In this role, you will:* Maintain and improve the integrated Quality and Risk Management System * Conduct internal audits and support external audits across relevant standards and frameworks * Investigate quality issues, complaints and non-conformances using continuous improvement tools * Prepare reports, track risks and support implementation of improvement actions * Develop procedures, deliver training and support the electronic quality management system

About You You're someone who brings order to complexity while staying practical and people focused. Your approach to quality management balances requirements with practicality, and you have a natural talent for building trust and finding creative solutions that work for everyone. While you're strong on the technical aspec ts of quality systems and internal auditing, it's your interpersonal skills that truly set you apart. What makes you excel is your ability to see beyond rigid procedures while maintaining compliance. You genuinely enjoy collaborating with others, have the patience to see solutions through, and can adapt your approach to match different situations and stakeholders. Above all, you understand that effective quality management is about developing compliant systems that support people to work effectively. Key Qualifications and Attributes* Qualifications in a medical science-related or quality management discipline * Experience in a medical, scientific or forensic laboratory and/or TGA licensed manufacturing environment * Strong knowledge of quality systems, audits, investigations and root cause analysis * Ability to deliver training and support quality and risk capability across teams * Resilience, adaptability and a strong commitment to inclusion and collaboration

What we offer Working at the Victorian Institute of Forensic Medicine (VIFM) will give you rewarding experiences and the opportunity to do extraordinary work. Working at VIFM is more than just a job; it's personal. We are dedicated to making a difference and believe in the strength of our diverse team and vibrant culture. Our commitment extends to our people and community, operating responsibly and ethically. Join us to lead, inspire, and shape the future of forensic medicine in a culture that values creativity, embraces new ideas, and fosters inclusivity and collaboration.Our Recruitment Process The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependent on the role, other checks may include VicRoads checks, drivers license checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you feel comfortable, please let us know if you have any accessibility requirements or require an alternative format to any of the application material upon application, so we can make any adjustments required to support you throughout our recruitment process. How to apply Applicants are encouraged to submit a cover letter, addressing each of the key selection criteria in a written document, and a current resume. Our Careers Page provides information on the full position description including selection criteria https://www.vifm.org/careers/. Child Safe Statement of Commitment The Victorian Institute of Forensic Medicine is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted up on. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. Applications close Monday 25 May 2026 at 11.59pm Posted 12 May 2026