Quality Analyst

The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GS Control Management is looking for a quality representative responsible for performing testing and driving controls across GS processes as a member of the enterprise team. This group performs research-based monitoring of processes across all GS functional areas \& markets to identify and remediate misconduct.

• Demonstrates strong proficiency in both spoken and written English and Thai
• Bachelor’s degree or equivalent in any stream from renowned University
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively ICS/GS/TCE
• Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus
• Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadlines
• Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.