Q-Commerce & Marketplace Operations Specialist

We are looking for a Q-Commerce \& Marketplace Operations Specialist to manage and grow Al Wazn Al Mithali’s presence across leading Q-Commerce and marketplace platforms such as Ninja, HungerStation, Jahez, and other relevant digital channels.

The role manages day-to-day platform operations across a large multi-branch network and a high-volume SKU portfolio, covering catalog accuracy, online inventory, pricing, promotions, dark-store availability, platform performance, partner relationships, and new platform onboarding. What You’ll Do: Own product listings, SKU mapping, catalog accuracy, and digital merchandising across a large SKU portfolio. * Manage online stock availability and pricing across multiple branches, dark stores, and digital channels. * Monitor inventory performance, including stock on hand, stock cover, OOS, sell-through, and availability by location. * Support demand forecasting, replenishment planning, and stock allocation based on sales trends and platform performance. * Identify stock imbalances across branches and dark stores and coordinate corrective actions to improve availability and reduce lost sales. * Monitor sales, cancellations, fulfillment performance, and key platform KPIs. * Drive in-app promotions, bundles, offers, and marketing campaigns in coordination with platform account managers. * Manage platform relationships, operational issues, claims, reimbursements, and order discrepancies. * Lead onboarding and go-live activities for new Q-Commerce and marketplace platforms. * Track pricing, promotions, competitor activity, and commercial opportunities across digital channels. * Build* daily and weekly performance reports and provide actionable commercial insights.

What You’ll Need:Must-have: 2–3 years of hands-on experience in Q-commerce and e-commerce/marketplace operations, with practical exposure to both. * Experience managing operations across multiple branches, dark stores, and a large SKU portfolio. * Strong understanding of *Stock on Hand, Stock Cover, OOS, Demand Forecasting, Replenishment, and Inventory Allocation**. * Hands-on experience with *seller/vendor dashboards*. * Strong knowledge of *catalog management, inventory, pricing, promotions, and platform operations*. * Strong Excel skills, including data analysis, pivot tables, lookups, reconciliation, and performance reporting. * Strong English communication skills, both written and spoken, for professional communication with platforms and account managers. * Strong commercial and marketing mindset with a focus on sales growth, visibility, and promotional performance.* * Excellent communication, follow-up, analytical, and problem-solving skills. * High attention to detail and the ability to manage high-volume operations in a fast-paced environment.

Preferred: Experience with *ERP/POS/WMS/Inventory System Integrations**. * Background in *Supplements, Nutrition, Pharmacy, FMCG, Grocery, Retail, or Health and Wellness**. * Previous experience in the* *KSA or GCC market**.