Overview:
Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers. Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.
We are seeking a PSR Catalog \& TM Forum Enterprise Architect to lead the architecture, governance, and end-to-end design of the Product-Service-Resource (PSR) catalog model across the customer lifecycle, from Day -1 Catalog Authoring through Day 0 Buy, Day 1 Get, Day 2 Pay and Support. The role will serve as a strategic architecture advisor to Enterprise Architecture, defining the Future Mode of Operations (FMO) for quote-to-order, order-to-fulfillment, billing, and assurance value streams. The architect will ensure that PSR catalog and orchestration decisions align with the organization's target Business, Data, Application, and Integration Architecture, while applying TM Forum Open Digital Architecture (ODA), eTOM, and Open API best practices.
The role combines enterprise architecture, telecom BSS/OSS architecture, product catalog modeling, TM Forum standards, API architecture, order orchestration, service/resource decomposition, and catalog governance. Responsibilities: * Design and author the end-to-end Product-Service-Resource (PSR) catalog model spanning the full customer journey, Day -1 through Day 2, across Buy, Get, Pay, and Support. * Serve as CUSTOMER Enterprise Architecture's Future Mode of Operations advisor for the quote-to-order, order-to-fulfillment, and assurance value streams, applying cross-industry eTOM and TM Forum best practice to validate that PSR design decisions align with CUSTOMER's target Business, Data, and Application Architecture, not only the immediate delivery scope. * Validate that Day 0 (Buy) and Day 1 (Get) processes, operations, and data comply with the PSR Governance Best Practices as agreed and accepted by CUSTOMER, to minimize rework to the PSR governance framework itself. * Define and enforce PO, PS, CFS, RFS, and RS layer structures, relationship types, and cardinality rules for each product family, at Day 0 (Buy), before any customer order exists. * Validate structural integrity of the catalog, relationship type, cardinality, decomposition rules, in a governed authoring environment prior to publication. * Map PO/PS commercial and technical characteristics exposed to CPQ for guided selling, pricing, and real-time service qualification at Day 0 (Buy) (TMF645, TMF648, TMF651). * Define Decomposition Rules governing how a signed Product Order becomes Service Orders (CFS, RFS) and Resource Orders (RS) at Day 1 (Get), including enforced build-sequence dependencies (TMF622, TMF641, TMF640, TMF652). * Define commercial characteristics that drive both order decomposition and billing from a single sourced value, for each new product family onboarded under Day 0 (Buy) and Day 1 (Get). * Define the reconciliation gate binding the contracted line item to its discovered Configuration Item at Day 1 (Get), the correlation dependency necessary for Incident, Alarm, and Case correlation to succeed at Day 2. * Apply the established Mandatory versus Optional characteristic classification methodology to all Day 0 (Buy) and Day 1 (Get) catalog characteristics as they are defined, ensuring consistent classification with the Day 2 model already in production. * Cross-reference and validate the Day 0 (Buy) and Day 1 (Get) PSR model additions against their governing TM Forum Open APIs (TMF620, 622, 633, 640, 641, 642, 645, 648, 651, 652) and eTOM Level 2/3 processes across CRM, SM\&O, and RM\&O. * Extend the existing 39-component runtime artifact inventory to the components introduced by Day 0 (Buy) and Day 1 (Get), tracing each to its governing API, its PSR layer, and the specific record it produces, Quote, Agreement, Customer Order, Service Order, Resource Order, Install Base Item, Configuration Item. * Define the Application Component integration architecture, component-to-component interaction sequence diagrams and communication diagrams, for Day -1 catalog authoring, Day 0 (Buy) customer and offer management, and Day 1 (Get) order-to-resource orchestration, matching the pattern already delivered for Day 2, naming the specific interfaces and the order they fire in.
Produce current-state and future-state process flow diagrams (swimlane, per value stream stage) and the interaction sequence diagrams showing the specific API and data trigger that replaces each manual step, for example Buy moving from manual per-address lookup to real-time TMF645 qualification, Pay moving from manual invoice entry to an automated billing trigger on activation, feeding CUSTOMER Enterprise Architecture's CMO* FMO Capabilities documentation. * Extend the model's existing position within TM Forum's Open Digital Architecture Value Stream Framework (Business Architecture layer) and eTOM (Process Architecture layer) to cover the Day 0 (Buy) and Day 1 (Get) additions. * Produce onboarding materials for CUSTOMER product owners entering Day 0 (Buy) and Day 1 (Get) catalog work, extending the existing Primer and Governance Guide rather than duplicating them. * Reconcile product-owner input, commercial scope, pricing, packaging, and resource-owner input, platform and infrastructure capability, into a single PSR blueprint for each new product family onboarded under Day 0 (Buy) and Day 1 (Get), passing the same relationship-type, cardinality, and decomposition-rule validation applied to every other structural component.
Requirements:
Strong working knowledge of relevant TM Forum Open APIs, including:TMF620, TMF622, TMF633, TMF640, TMF641, TMF642, TMF645, TMF648, TMF651 and TMF652. Experience mapping TM Forum APIs to business capabilities, application components, processes, data objects, and end-to-end customer journeys.### Secondary Skills
EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.
Arabic
Chinese
French
Russian
Spanish