Property Manager

Property Manager (National Portfolio Exposure)

Milk Chocolate is seeking a motivated and capable Property Manager to join our growing national property management team.

With a portfolio currently spanning ACT, NSW, QLD, SA, VIC, and WA, this role is based in our Sydney HQ and offers genuine exposure to interstate property management across multiple jurisdictions — experience that is hard to find and genuinely valuable for your career.

This is a great opportunity for someone with a few years under their belt who is looking to broaden their skills, work within a modern centralised model, and be supported to grow.

What You'll Do

• Manage an allocated portfolio of residential properties across multiple states, delivering consistent, high-quality service
• Coordinate with on-the-ground leasing agents in each state for routines, ingoings, outgoings, and inspections
• No requirement for you to personally attend property inspections
• Act as the primary point of contact for landlords and tenants, ensuring proactive communication and timely issue resolution
• Manage maintenance workflows, working closely with our internal Projects \& Maintenance teams
• Handle arrears, lease renewals, compliance, and day-to-day portfolio performance
• Assist with onboarding new properties and integrating them smoothly into the portfolio
• Maintain accurate records and reporting across your portfolio

What You Bring

• NSW Class 2 Licence (or actively working towards it)
• 2–4 years of property management experience
• Solid end-to-end portfolio management experience including arrears, leasing, and maintenance
• Familiarity with NCAT processes (or a willingness to develop this)
• Strong communication and stakeholder management skills
• High attention to detail and strong organisational capability
• A proactive, solutions-focused mindset with the ability to manage competing priorities
• Comfort working with modern PM systems and technology

Our Tech Stack

You'll be working across a modern, integrated property management ecosystem:

• PropertyMe
• Inspect Real Estate
• Tapi
• Inspection Express
• FLK It Over
• Google Workspace (G-Suite)

What Success Looks Like

• Consistent delivery across your portfolio with high service standards and low vacancy
• Strong coordination with on-the-ground leasing agents across all states
• Efficient handling of maintenance, compliance, and tenant/owner communication
• A proactive approach to your portfolio with issues identified and resolved early

Reporting Line

Reports to and works in close collaboration with the Senior Property Manager and General Manager.

Growth \& Development

This role is designed for someone who wants to keep developing. You will have direct support from a Senior Property Manager and the General Manager, with structured guidance as you grow into the role.

• Support for mutual recognition licensing across multiple states, with costs covered to enable you to manage a national portfolio
• Ongoing upskilling in state-based legislation and compliance across all jurisdictions
• Exposure to other areas of the business including Projects, Purchasing, and Technology

Our Culture

At Milk Chocolate, we operate with a high-performance, no-ego culture where people are trusted to take ownership and deliver outcomes.

We're a hands-on, collaborative team that works closely across Property Management, Projects, Purchasing, and Tech — and we genuinely enjoy working together.

• Monday morning coffees to start the week as a team
• Fortnightly Wednesday team lunches
• Friday drinks and snacks to close out the week
• Monthly team BBQs
• Off-site away days every six months to align, reset, and build as a team

You'll be joining a dynamic group of individuals from all backgrounds, bringing different experiences, perspectives, and energy to the business.

Why Join Milk Chocolate

• Be part of a fast-growing, tech-enabled property services business
• Build rare national portfolio experience across six states from day one
• Work within an evolving prop-tech environment, leveraging data, systems, and automation to improve outcomes
• Direct support from experienced senior team members who are invested in your growth
• A clear pathway to step up as you develop your skills and confidence
• Flexible working with 1 day WFH per week (Tuesday, Wednesday or Thursday)

Pay: $85,000.00 – $95,000.00 per year

Application Question(s):

• Is your notice period under four weeks?

Experience:

• Property management: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Chippendale NSW 2008