Product Operation Manager - Trust and Safety

Product

Product Operation Manager - Trust and Safety

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A23549

Responsibilities

About the team:
The T&S GenAI & Emerging Product team's mission is to empower the development of GenAI models and applications. We do this by building a world-class safety, testing, and risk management system that ensures GenAI innovations are launched responsibly.

Responsibilities

• Responsible for content safety operations for GenAI products
• [User operation] Manage the GenAI safety oncall process and goal, respond to user/customer/biz questions/feedback about online cases, provide short term solutions and route to Product if mid/long-term solution is needed
• [Data operation] Based on the online monitor, conduct leakage/overkill case analysis to determine whether they stem from strategy problems, model/safety model drift, policy issue, or new malicious practices
• [Enforcement operation] Execute rapid operational strategy adjustments after the case analysis. And drive product and policy teams to make strategy or rules adjustments if needed
• [Platform operation] Collect user feedback, measure platform performance and effectiveness, enable users to better adopt and utilize the platform, and support Product Managers in product planning, prioritization, and iterative improvements.

Qualifications

Minimum Qualification(s)

• 5+ years of experience in operations.
• Strong interest in and solid understanding of AI technologies, including LLMs, VLMs, SFT, RLHF, DPO, RAG, multimodal AI, and embeddings.
• Data-driven with strong data sensitivity, able to quickly identify issues through data analysis, perform in-depth case analysis to locate root causes, drive effective problem resolution.

Preferred Qualification(s)

• Experience in AI product operations or safety strategy operations.
• Passionate about exploring AI agents and emerging AI tools to continuously improve operational efficiency and productivity.
• Goals-driven, with strong logical thinking and analytical skills, as well as excellent cross-functional communication, coordination, and execution abilities.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.