TreasuryReference number req52708Occupation Call Centre ServicesWork type Full-TimeLocation Sydney CitySalary Information $84,659 - $92,701; plus Superannuation and Leave LoadingClosing date 10 July 2026 at 10:00am
Procurement Service Centre Officer NSW Procurement Service Centre Team
Your day as a Procurement Service Centre Officer
Provide first level support to clients and stakeholders on a range of NSW Procurement products and services and provides administrative support for identified prequalification schemes and tenders to ensure operational efficiency and client satisfaction.
You will join our NSW Procurement Service Centre Group and will be working within the Procurement Reform and Banking Group . Read more about your future Group and Division.
As the face of NSW Procurement (NSWP) you will provide advice and support across the range of NSWP services to client agencies, suppliers and the public.
The role is accountable to the manager for the efficient and effective resolution of first level business support calls and emails (verbal and written communication capability is important The role also provides assistance on project tasks, under the direction of the manager which contribute to successful business outcomes.
The position must keep abreast of NSWP products and services, including whole of government procurement policy and legislation, as well as maintain proficiency in the full use of systems and information databases to ensure service operational efficiency and client satisfaction.
Work as part of cross functional teams in the development and delivery of specialised advice to support NSWP and whole of government procurement strategy and reform.
Matters that are strategic, sensitive or require a higher level of knowledge on a specific issue will be referred to the manager or subject matter experts across NSWP as required.
The Service Centre Officer role will provide you with the opportunity to expand your network as you will have the chance to work with multiple teams, agencies, external stakeholders, and organisations to help shape your career.
You can read more about the role in the role description here.
Achieve success as Procurement Service Centre OfficerIn this integral role there are a few things we would like for you to have to best support yourself and add value to the people of NSW.
The ideal candidate should meet the following criteria: * Proven first class commitment to customer service \& Service Centre team * Procurement knowledge expertise to accurately advise \& support customers on a wide range of products, services, processes, and regulation * Ability to work \& communicate collaboratively with internal customers, buyers \& suppliers * Ownership \& accountability to ensure first level contact query resolution
We are also committed to providing you with access to learning and development programs to help you achieve your performance objectives and career goals. Read more about how we invest in you.
If you have a strong focus on improving outcomes and would be interested in roles such as Contact Centre Officer, Customer Service Representative or Client Service Associate then this could be the path for you. What can you expect from us
The team you will join is made up of a diverse and welcoming group of people. We understand what starting a new job is like, and to ensure you have the most positive experience we will ‘Buddy’ you up with a team member to help settle you in.
Just some of the benefits of working with Treasury include: * Flexible hybrid work at our Sydney office with 35-hour standard weeks * Accrual of flex time for extra hours worked, promoting work-life balance. * Ongoing learning opportunities through expert-led sessions and online training * Wellbeing programs to support your mental and physical health. * Various leave options, including paid parental and carers leave.
Read more about our benefits and how we invest in you. Enrich your career with the NSW TreasuryYou will have an invaluable opportunity to create a positive impact for the people of New South Wales. You will be challenged to provide the best outcomes possible in this role while developing and growing your own skills.
When you join Treasury, you join an organisation that is a whole-of-government financial and economic advisor. Treasury is a critical component of the government and provides advice that informs a wide range of financial, economic and policy driven work for the state of NSW.
As you contribute your expertise, you’ll engage in continuous Professional Development, acquiring essential skills such as: * how to manage \& de-escalate difficult conversations * time and self-management * Procurement Foundation training
Gather more insights about Careers at Treasury and learn more about how you can transform your career in a central government agency invested in you.
Interested in working with us
Submit your application ONLY via the I Work for NSW jobs platform. Application process: * an up-to-date resume detailing your knowledge, skills, and experience in relation to the role. * complete pre-screening questions as part of the application process. * partake in a behavioural based interview and undergo additional assessments if shortlisted
A talent pool may be created for ongoing and temporary opportunities in the same role or grade that may become available over the next 18 months.
Read more about what to expect in the hiring process. We embrace diversity
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTQI+ and diverse ethnic and cultural backgrounds.
NSW Treasury is committed to being an employer of choice for the people of New South Wales.
We currently hold the following accreditations as a: * a Disability Confident Recruiter with Australian Network on Disability, where we ensure a fair and equitable process without barriers. * a Level 1 Activate Carer Employer with Carers NSW recognising the development of a carer friendly workplace policies and practices.
We support individuals with disabilities in accessing adjustments during recruitment and at work. For assistance, visit: https://www.treasury.nsw.gov.au/about-treasury/careers-at-nsw-treasury Eligibility
To be eligible to apply for ongoing employment at NSW Treasury, you must be an Australian or New Zealand citizen or permanent resident of Australia.
NSW Treasury does not provide relocation expenses, nor can we support employer-sponsored work visas unless specifically referenced in the advertisement.
The successful candidate will be required to undergo background checks and provide confirmation of tertiary academic qualifications before commencement. Any questions?
Visit our Careers Centre or contact our Talent Advisor Grace Senituli [email protected]. Close of applications: 9: 59am 10 July 2026 A concurrent search is also underway.
Click “Apply online” below to start your application.
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