Job Description
- Design and implement daily livestream themes, promotional mechanics, and Run of Show (ROS) plans to keep content fresh and engaging.
- Set up and monitor the TikTok Shop backend during live sessions, and troubleshoot technical issues (audio, video, or connectivity) in real time to ensure zero downtime.
- Manage product pinning, voucher releases, and inventory updates during livestreams to align with the host's presentation.
- Monitor real-time performance metrics (GPM, conversion rates, and traffic sources) and provide actionable insights to the creative team to optimize future sessions.
- Collaborate with Live Streamers, Scriptwriters, and Post-Production teams to ensure all broadcasts meet brand objectives and sales targets.
- Assist in managing the live chat by addressing customer inquiries and maintaining a positive, interactive environment.
Requirements
- Diploma or Bachelor's degree in Marketing, Business, E-commerce, or a related field. Proven experience in TikTok Shop operations, e-commerce livestreaming, or the FMCG or beauty industry is highly preferred.
- Strong familiarity with TikTok Shop Seller Center and livestreaming software, with the ability to troubleshoot technical issues under pressure.
- Excellent interpersonal and communication skills, with the ability to coordinate effectively with livestream hosts and production teams.
- A data-driven mindset with the ability to interpret livestream analytics and translate insights into growth strategies.
- Highly adaptable, resilient, and proactive, with a strong problem-solving attitude.
Pay: RM3,000.00 - RM3,363.84 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Maternity leave
- Meal provided
Application Question(s):
- How long is your notice period?
- What is your expected salary?
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- E-commerce: 1 year (Preferred)
- Platform Operation: 1 year (Preferred)
Language:
Location:
Work Location: In person
Arabic
Chinese
French
Russian
Spanish