Patient Care Coordinator

Smile Again Advanced Dentistry \| Full-Time \| Remote \| US Hours

About Us

Smile Again Advanced Dentistry helps people get their smile and their confidence back. We connect patients from the US who need full arch dental implants with world-class, affordable care abroad, combining top-tier treatment with a getaway experience. American dental care is often out of reach financially; we make it possible. This is a mission-driven role: every lead you talk to could be someone who hasn't smiled freely in years.

About the Role

We're hiring a Patient Care Coordinator to be the first real human connection and the ongoing point of contact for people going through treatment with us. This isn't a hand-off role: you'll own the relationship with your leads from first contact all the way through to their final restoration. You'll manage our CRM, respond to inbound leads, qualify and prioritize them based on how ready/promising they are, guide them through the full process (collecting and sharing information, photos, and files), coordinate travel and accommodations once they're ready to go, follow up on required paperwork, and keep every record current from first message to final delivery.

This is a relationship and trust-building role as much as it is a sales role. Many people reaching out are anxious, self-conscious, or unsure if this is "too good to be true." You'll need genuine empathy paired with the ability to confidently answer questions and gently move people from "just looking" to "ready to move forward."

What You'll Do

• Respond promptly to new inbound leads coming through our CRM/website
• Evaluate and sort leads by how promising/ready they are, following a system you'll be trained on
• Communicate with leads via call, message, and email — answering questions, requesting and organizing photos/documents, and explaining next steps
• Keep the CRM meticulously updated: notes, stage/status, follow-up reminders, and progress tracking for every lead
• Help hesitant leads work through objections (cost, fear, logistics) with honesty and empathy — no pressure tactics
• Own the full patient journey once someone commits — coordinate travel and accommodation logistics, follow up on required paperwork and documentation, and stay closely involved through treatment and final restoration
• Follow up consistently at every stage so no patient or lead falls through the cracks, from first message to final delivery

What We're Looking For

• Native-level, highly fluent English — spoken and written. This is non-negotiable, as you'll be the primary voice of the company to US patients.
• Based in Thailand, able to work US Eastern Time hours (9:00 AM–4:00 PM EST)
• A genuinely good attitude — warm, patient, and empathetic, especially with people who are nervous or emotional
• Comfortable learning and living inside a CRM system daily; organized and detail-oriented
• Strong written communication — you'll be handling info, files, and photos across multiple conversations at once
• Self-motivated and reliable in a fully remote setting
• Experience in sales, especially handling price objections or "on the fence" prospects
• Background in customer service, healthcare coordination, hospitality, or a BPO/call center environment
• Familiarity with any CRM platform

Compensation \& Growth

• Competitive base salary, paid monthly
• Uncapped commission on every case you help progress to a closed/booked treatment — the better you get at nurturing leads, the more you earn
• This role has real earning potential for someone who becomes skilled at building trust and closing — top performers can significantly exceed base pay through commission
• Full training provided on our sales process, protocols, and treatment knowledge — no dental or medical background needed

How to Apply

Please email your resume and a 1–2 minute voice or video recording of yourself speaking English to [email protected]. Since English fluency is essential to this role, the recording is a required part of your application — applications without one won't be considered.

In your recording, please briefly introduce yourself, then share something you enjoy or are comfortable with — a hobby, a place you love, a show you're into, anything. Talk to us like you'd talk to a friend. We're not looking for a scripted or memorized answer — just natural, relaxed conversation so we can hear your real pronunciation, pacing, and fluency.

Job Types: Full-time, Part-time, Contract, Commission

Pay: ฿26,000.00 - ฿40,000.00 per month

Expected hours: No less than 35.0 per week

Work Location: Remote