Operations Manager

About the Role

Violet Oon Singapore is seeking an experienced and hands-on Operations Manager to oversee operational excellence across all our outlets. This is a highly operational and service-focused leadership role, responsible for ensuring smooth daily operations, strong team performance, manpower efficiency, and exceptional guest experiences across the group.

The Operations Manager will work closely with Restaurant Managers, Bar Managers, and outlet leadership teams, while supporting Senior Management in driving operational consistency, service standards, staff development, and overall business performance.

This role is fully ground-operational in nature. The candidate is expected to be actively present on the floor, lead by example, support outlet teams during operational needs, and ensure high standards are consistently maintained across all locations.

Key Responsibilities

Operational \& Service Leadership

Oversee and support daily outlet operations across assigned outlets

Be fully hands-on in operations and support service teams during operational periods

Uphold company-wide service standards and guest experience expectations

Conduct operational audits and spot checks on SOP compliance, cleanliness, and manpower deployment

Support operational improvements and service enhancement initiatives

Oversee VIP events, group bookings, festive operations, and special occasions

Manpower Planning \& Team Management

Oversee manpower planning, deployment, and roster management across outlets

Work closely with outlet leaders on manpower optimization and labour control

Mentor and support Restaurant Managers and supervisory teams

Conduct operational meetings, briefings, coaching, and training sessions

Monitor staff performance, discipline, and compliance with company policies

Assist Management and HR on operational manpower matters

Guest Experience \& Service Recovery

Maintain strong floor presence to engage guests and monitor service standards

Handle escalated guest feedback and complaints professionally

Ensure consistency in guest experience standards across outlets

Build relationships with regular guests and VIP customers

Inventory, SOP \& Operational Oversight

Monitor stock management and operational procedures across outlets

Ensure compliance with SOPs, hygiene standards, and company procedures

Work closely with Purchasing, Kitchen, and outlet teams for operational coordination

Review outlet operational reports and escalation matters

Operational Coverage \& Business Support

Provide operational coverage and leadership support when required

Support outlet openings, manpower shortages, and festive operations

Participate in process improvements and operational projects

Work closely with Senior Management on operational performance and business objectives

Skills \& Qualifications

Minimum 7–10 years of experience in F\&B or hospitality operations management, preferably overseeing multiple outlets

Strong leadership experience in high-volume and fast-paced environments

Hands-on and service-oriented leadership style

Strong manpower planning and operational coordination skills

Excellent communication, problem-solving, and people management abilities

Comfortable working rotational shifts, weekends, and public holidays based on operational requirements

Violet Oon Singapore, a highly-acclaimed group of restaurants and creator of Asian gourmet delights that are rooted in Nyonya and Singapore cuisine.

Our dishes represent Singapore's rich history at the crossroads of the world. At Violet Oon Singapore, we feature a myriad of flavours inspired by our Nyonya, Chinese, Indian and Malay kitchens. Guests experience with us will be an immersive dive into the rich heritage of many cultures. With us, you will experience the comfort of traditional favourites redefined by using the finest quality ingredients. The confluence of simplicity and luxury. Everything we put our hand to - from our in-restaurant dining experience to our catered events - reflects our passion for quality food, presented beautifully with sophisticated service.

We are the perfect venue for a reuniting with family and friends, for showcasing Singapore to your overseas friends or for corporates to create a lasting impact on their guests. We are committed to offering the best dining experience where each of our restaurants have a different concept and something new to offer, surprising and delighting our guests every time!