Operations Manager

Operations Manager (Technical)

Location: Home-Based (with occasional travel across London, Hertfordshire and the South East, including office visits where required)

Job Type: Full-Time

Core Working Hours: Monday to Friday, 9:00am – 6:00pm

Salary: Competitive, dependent on experience

About Herts PPS

Herts PPS is a growing property maintenance company providing heating, plumbing, electrical and multi-trade services to some of London's leading managing agents, property companies and high-end residential clients.

Our reputation has been built on delivering exceptional customer service, technical expertise and a proactive approach to property maintenance. As we continue to grow, we are looking for an experienced Operations Manager to become a key member of our leadership team.

This role is ideal for an experienced Gas Engineer, Heating Engineer or Senior Plumbing Engineer who is looking to step away from the tools and into a management position, whilst still using their technical knowledge every day.

The Role

As Operations Manager, you will oversee the day-to-day running of our engineering team whilst supporting our office staff to ensure every job is delivered professionally, efficiently and to the highest possible standard.

Working closely with the Managing Director, you will be responsible for ensuring engineers and office staff are supported, clients receive outstanding service and operational issues are resolved quickly and effectively.

This is a predominantly home-based position, with occasional travel to client meetings, engineer site visits and office visits where required.

Whilst the core working hours are Monday to Friday, 9:00am to 6:00pm, this is a management position and there will be occasions where flexibility is required. You will be expected to assist with urgent operational issues outside of normal working hours where necessary to ensure our clients continue to receive an exceptional level of service.

Key Responsibilities

• Day-to-day management and support of our field engineers.
• Provide technical guidance to engineers and office staff.
• Review engineer reports and prepare quotations before issuing them to clients.
• Liaise directly with clients regarding ongoing works, technical queries and project updates.
• Resolve customer queries and complaints professionally and efficiently.
• Monitor engineer performance, productivity and quality of workmanship.
• Ensure office staff and engineers are following company procedures and delivering excellent customer service.
• Work closely with the planning team to ensure engineers are utilised effectively.
• Manage, review and upload health and safety documentation, including RAMS, risk assessments and associated compliance documentation.
• Ensure engineers are working in accordance with company health and safety procedures and client requirements.
• Identify operational issues before they become problems and implement practical solutions.
• Report operational concerns, trends and recommendations directly to the Managing Director.
• Carry out quality control checks and help reduce repeat visits and call-backs.
• Support the continued growth and development of the business through strong leadership and organisation.

About You

We are looking for someone with a strong technical background who understands the realities of working in the property maintenance industry.

The ideal candidate will have previously worked as a Gas Engineer or Heating Engineer and possess a broad understanding of domestic plumbing, heating systems and general property maintenance. Knowledge of electrical and multi-trade works would be highly advantageous.

Most importantly, you'll be a natural problem solver with excellent organisational skills, strong communication skills and the confidence to make decisions under pressure. You will take ownership of situations, lead by example and understand that, whilst work-life balance is important, there will occasionally be a need to respond to urgent operational issues outside of core working hours.

Essential Skills \& Experience

• Previous experience as a Gas Engineer, Heating Engineer or Senior Plumbing Engineer.
• Excellent technical knowledge of domestic heating and plumbing systems.
• Good understanding of wider property maintenance and building trades.
• Strong organisational and planning skills.
• Excellent written and verbal communication.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Calm under pressure with the ability to think quickly and make sound decisions.
• Strong customer service skills with a professional and approachable manner.
• Comfortable managing engineers remotely.
• Experience managing health and safety documentation and compliance procedures.
• Good computer literacy and experience using Microsoft Office and cloud-based systems.
• Full UK Driving Licence.

Desirable

• Previous supervisory or management experience.
• Prime and Superprime property experience
• Experience working with managing agents or property management companies.
• Experience using job management software such as Commusoft or similar systems.
• Experience producing technical quotations and reviewing engineer reports.

What We Offer

• Competitive salary, dependent on experience.
• Predominantly home-based working.
• Business mileage and all work-related travel expenses fully reimbursed.
• Company laptop, mobile phone and all equipment required to work effectively from home.
• Ongoing training and professional development.
• A supportive management team where your ideas and experience will be valued.
• The opportunity to play a significant role in shaping and growing an ambitious, expanding business.
• Genuine long-term career progression within the company.

Why Join Herts PPS?

We're looking for someone who wants to become an integral part of the business and play a key role in its continued growth.

You'll have the opportunity to influence how we operate, improve processes, support the development of our engineers and office staff, and help us continue delivering the high standards our clients expect.

If you're an experienced engineer ready to step into a rewarding management role where your technical knowledge and leadership skills will make a real difference, we'd love to hear from you.

Pay: £52,000.00-£65,000.00 per year

Benefits:

• Company events
• Company pension

Experience:

• construction: 5 years (preferred)
• Central Heating: 5 years (preferred)

Language:

• English (required)

Work Location: Hybrid remote in Hertford