Operations Executive

Job Information

• Date Opened 10/07/2025
• Job Type Full time
• Work Experience Minimum 3–4 years of experience in mall operations or retail property management, large commercial facilities, or airports/hospitals.
• Job Opening Status In-progress
• Industry Entertainment
• City Muscat
• State/Province Masqat
• Country Sultanate of Oman
• Zip/Postal Code 0000

Overview:

To ensure smooth daily operations by overseeing facility maintenance, tenant coordination, service quality, safety compliance, and operational efficiency in line with SGM’s standards. The role supports the Operations Manager in delivering a safe, clean, and customer-friendly environment.

Key Responsibilities/Accountabilities:

1. Facility \& Maintenance Coordination

• Monitor day-to-day facility operations, including MEP, HVAC, cleaning, waste management, and landscaping.
• Coordinate with facility management vendors for preventive and corrective maintenance. Conduct daily inspections to identify and resolve issues promptly.

2. Tenant Relations \& Support

• Act as a liaison between tenants and mall management for operational matters.
• Address tenants’ service requests and complaints within set timeframes. Support new tenant fit-out works in coordination with leasing and technical teams.

3. Health, Safety \& Security Compliance

• Ensure all safety regulations and emergency procedures are implemented and followed.
• Coordinate with security teams for incident reporting, safety drills, and crowd control during events. Monitor contractor compliance with safety rules during works inside the mall.

4. Operational Quality Control

• Maintain cleanliness and ambience standards in public and service areas.
• Conduct daily operational walk-throughs, documenting, and escalating non-compliance issues. Support in monitoring and improving service level agreements (SLAs) with contractors.

5. Energy \& Resource Management

• Assist in monitoring energy, water, and other utilities consumption. Suggest cost-saving and sustainability initiatives.

6. Administrative \& Reporting

• Prepare daily, weekly, and monthly operational reports for management.
• Maintain accurate records of maintenance works, incidents, and inspections. Support budget control and procurement processes for operational needs.

Requirements

Qualifications \& Experience

• Bachelor in Facilities Management, Engineering, Business Administration, or related field.
• Minimum 3–4 years of experience in mall operations or retail property management, large commercial facilities, or airports/hospitals.
• Experience in vendor management and tenant coordination is an advantage. Hands-on with chiller plant, elevators/escalators, and BMS; basic electrical troubleshooting (panels/DBs), safe plumbing works.

Knowledge, Skills \& Abilities

• Knowledge of mall operations, facility management, and safety standards.
• Strong tenant relationship and customer service skills.
• Familiarity with maintenance systems and procedures (MEP, HVAC, BMS).
• Good communication skills in English and Arabic (preferred).
• Proficiency in MS Office and reporting tools.
• Ability to multitask and handle emergencies calmly.