Operations Delivery Analyst

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

As an Operations Delivery Analyst, you will act as the operational subject matter expert across payment, settlement and trading processes, developing a deep understanding of systems, workflows and risks. You will work closely with Product and Technology teams to shape requirements, capture assumptions and edge cases, and support delivery through development and testing. The role owns operational test planning, last‑mile and pilot testing in UAT and production, and post‑release checks to ensure new features launch safely with no negative impact to clients or the business. You will proactively identify issues, prioritise and triage bugs, propose practical workarounds, and drive continuous improvement by strengthening operational processes and documentation. Success in this role comes from strong attention to detail, effective cross‑functional collaboration, and sound judgement in balancing quality, speed and delivery outcomes.

Key Responsibilities

• Build and maintain a strong understanding of payment, settlement and trading processes, systems and end‑to‑end operational workflows

Act as an operational subject matter expert, ensuring documentation is accurate, up to date and fit for delivery and support * Partner with Product and Technology teams to define requirements, surface risks and assumptions, and ensure edge cases are identified and addressed * Support Product and Tech teams throughout development and testing phases, helping to unblock issues and clarify operational requirements * Create and maintain Operations Delivery documentation, including test plans, test scripts and execution evidence * Coordinate closely with Product Owners and Agile Delivery Managers to plan and execute testing efficiently, ensuring fast feedback post‑release * Own and deliver ‘last‑mile’ testing, check‑out and pilot activities in UAT and production to ensure releases land safely * Conduct post‑release checks to confirm core business functions are operating as expected * Analyse defects and issues, working with Product to prioritise fixes and proposing pragmatic workarounds where appropriate * Lead continuous improvement activity by tracking recurring system or process issues, driving root‑cause analysis and supporting medium‑term resolution * Work with global Operations teams to support smooth implementation through training, product guides, feature demos and feedback sessions

We require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

This is a hybrid position, with the expectation being 3 days per week in the Warsaw office.

Qualifications

Essential:

• Excellent written and verbal communication skills, with strong attention to detail
• Analytical and systematic problem‑solver, comfortable working with data and system behaviour
• Highly organised, able to manage multiple short‑ and long‑term workstreams under time pressure
• Confident working independently and collaboratively across cross‑functional, global teams
• Experience defining and documenting requirements, and supporting development and testing phases
• Proven ability to plan and execute operational testing, including producing test plans, scripts and reports
• Comfortable analysing incidents, bugs and failures, supporting prioritisation and resolution
• Sound judgement in balancing quality, speed and delivery outcomes
• Experience contributing to continuous improvement and root‑cause analysis
• Willingness to work in an Agile delivery environment

Desirable:

• Recognised as an operational SME with ownership of accurate documentation
• Experience coordinating post‑release testing, pilot activity and operational readiness checks
• Hands‑on exposure to production testing and live environment verification
• Experience supporting global implementations, training or rollout activities
• Curious mindset with confidence to challenge existing processes and suggest improvements Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.