Officer, Markets Support Analyst (Equity Operations), Taiwan, Global Markets Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Global Markets Operations team supports the full lifecycle of Taiwan-listed equities and derivatives, including trade processing, settlement, securities lending (SBL), and account services.

This Band 6 Officer role is responsible for end-to-end processing across SBL, trade settlement, and account maintenance, with flexibility to rotate based on team capacity and business priorities. The role requires strong control awareness, client interaction capability, and the ability to perform in a multi-functional operating model

Responsibilities

• Execute daily trade settlement, clearing, and reconciliation across exchanges, custodians, and internal systems
• Provide cross-functional support across SBL, settlement, and account maintenance as part of rotation framework
• Monitor settlement status; investigate and resolve fails, breaks, and reconciliation discrepancies
• Act as point of contact for client, trading desk, and custodian queries across settlement and account services
• Ensure compliance with internal controls, regulatory requirements, and audit standards
• Escalate exceptions (DoA breach, missing approval, settlement failure) in a timely manner
• Support buy-in avoidance and aged break resolution
• Participate in UAT, system enhancements, and process improvement initiatives
• Contribute to knowledge sharing and team coverage to enhance operational resilience

Requirements

• Mandatory: Taiwan Securities Specialist + Futures Specialist certifications
• Experience in Taiwan Equities Operations, trade settlement, Futures or SBL preferred
• Product knowledge, previous experience in Taiwan Equities market is preferrable
• Exposure to account onboarding / maintenance processes is advantageous
• Strong communication skills (Mandarin \& English) with ability to handle client interaction
• Ability to work under pressure in a team environment.
• Detail-oriented with disciplined control mindset and escalation awareness
• Self-driven, adaptable, and willing to support role rotation across functions

Other Qualifications

• Proven ability to leverage technology (e.g. SQL, Python, VBA, automation tools) to drive process improvement, enhance control efficiency, and reduce manual dependency is a strong advantage
• Demonstrates continuous improvement mindset by identifying process gaps and enhancing operational efficiency
• Able to work effectively across different functions through rotation, adapting quickly to new processes and responsibilities
• Strong risk and control awareness, with willingness to challenge existing practices and ensure proper governance
• Collaborates effectively within a diverse team environment to achieve common operational objectives
• Proactively engages in knowledge sharing to strengthen team coverage and reduce key-person dependency

* Open to change, embraces new tools, systems, and ways of working to support evolving business need*s

• Committed to delivering accurate and timely output in a fast-paced, deadline-driven environment
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world