Office & Operations Coordinator

Job Overview

At The Tartan Timber Co, we’re looking for a highly organised and proactive individual to take ownership of the day to day running of our office operations.

This is a key role within the business, responsible for keeping everything running smoothly behind the scenes while delivering a high level of service to our customers. You’ll be the central point of contact for enquiries, quotes, and orders, ensuring every job is handled efficiently from initial enquiry through to delivery.

The role combines administration, customer service, sales support, and logistics coordination. You’ll be responsible for preparing and managing quotes and invoices, processing orders, organising materials, and planning delivery schedules. You’ll also play an important part in maintaining relationships with existing customers while identifying opportunities to bring in new business.

We’re looking for someone who takes pride in being organised, communicates confidently, and can manage multiple tasks without losing attention to detail. This role suits someone who enjoys responsibility, can think ahead, and wants to play a key part in the continued growth of a fast moving, family run business.

Key Duties \& Responsibilities

• Managing and responding to all incoming enquiries with speed and professionalism
• Preparing and issuing quotes with a focus on winning business, not just pricing jobs
• Actively following up on quotes to convert them into confirmed orders
• Building strong relationships with new and existing customers to encourage repeat business
• Identifying upselling and cross selling opportunities within every enquiry
• Proactively reaching out to lapsed or potential customers to generate new business
• Taking ownership of the full customer journey from first enquiry through to delivery
• Processing orders efficiently while maintaining clear communication with customers
• Coordinating materials and working with suppliers to meet customer requirements
• Planning and organising delivery schedules to maximise efficiency and service levels
• Handling customer queries and resolving issues quickly to maintain satisfaction and retention
• Keeping systems, quotes, and customer records organised and up to date
• Supporting the growth of the business by spotting opportunities and taking initiative

Experience \& Skills Required

• Previous experience in a sales, customer service, or account management role
• Proven ability to convert enquiries into sales and build customer relationships
• Confident communicator, both over the phone and in writing
• Strong organisational skills with the ability to manage multiple jobs at once
• Experience preparing quotes, processing orders, and handling invoices
• Ability to work in a fast paced environment and take ownership of tasks
• Proactive mindset with a willingness to follow up and chase opportunities
• Good problem solving skills and the ability to think on your feet
• Comfortable using computers, systems, and learning new software

Desirable (but not essential)

• Experience within construction, timber, or building supplies
• Knowledge of materials, pricing, or supplier coordination
• Experience in logistics or delivery planning
• Background in a small business where you’ve had to wear multiple hats

This position offers an engaging opportunity for a motivated professional to lead our office operations with efficiency and professionalism. We value proactive individuals who are committed to organisational excellence.

We’re looking for someone who is naturally proactive and commercially minded — not someone who waits to be told what to do.

Pay: £40,000.00-£60,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking
• Referral programme

Work Location: In person