Office Manager

Business Name: Red Kangaroo Consultants Pty Ltd

Position title: Office Manager - Full Time

Location of the position: Suite 14, 15/21 Collier Road Morley 6062 WA

Salary: $80,000- $90,000

About us

Red Kangaroo Consultants Pty Ltd is a leading education consultancy committed to helping international students achieve their academic and career aspirations through quality education pathways in Australia. With a student-focused approach, the company provides professional guidance on course selection, admissions, student visa applications.

About the role

The Office Manager supervises administrative processes related to student admissions, documentation, appointment scheduling, records management, and compliance with company policies and Australian education regulations. The role involves coordinating with education consultants, migration professionals, universities, colleges, and training providers to ensure applications are processed accurately and within required timeframes.

Key Duties

• Contribute to the development, implementation and review of administrative systems, policies and procedures to improve office efficiency and ensure effective business operations.
• Coordinate and monitor the use of office resources, including staff, office facilities and administrative support services, to meet organisational requirements.
• Assign work to administrative staff, supervise daily activities, monitor performance and provide guidance and support to ensure work objectives are achieved.
• Oversee the maintenance of office records, filing systems, databases and administrative documentation to ensure information is accurate, secure and readily accessible.
• Liaise with management, education providers, clients, government authorities and other external stakeholders to coordinate administrative activities and facilitate effective communication.
• Ensure office facilities, equipment and supplies are maintained, serviced and available to support the smooth operation of the business.
• Monitor compliance with workplace health and safety policies and promote safe work practices throughout the office.
• Ensure administrative operations comply with relevant legislation, regulations, organisational policies and quality assurance requirements applicable to the education consultancy sector.
• Coordinate human resource administration activities, including recruitment support, induction, staff scheduling, training coordination, performance monitoring, payroll administration and maintenance of employee records.
• Monitor office expenditure, assist in preparing budgets, process invoices and maintain financial and administrative records in accordance with organisational procedures.
• Identify opportunities to improve office systems and administrative processes and implement initiatives that enhance operational efficiency, customer service and business performance.
• Prepare administrative reports, operational summaries and correspondence for management to support planning, decision-making and continuous improvement.
• Coordinate with overseas branch offices and authorised education agents to facilitate student recruitment, application processing, document verification, admissions, enrolment activities and ongoing communication, ensuring timely service delivery and compliance with company policies and Australian education sector requirements.

Required Skills, Qualifications and Experience

• Minimum 1–2 years' experience in an Office Manager, Office Administrator or similar administrative role, preferably within an Australian education consultancy, registered training organisation (RTO), college or higher education environment.
• Demonstrated knowledge of office administration practices, student support processes and administrative procedures within the Australian international education sector.
• Excellent organisational and time management skills, with the ability to priorities multiple tasks, meet deadlines and manage competing priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to communicate professionally with students, education providers, government authorities and stakeholders from diverse cultural and linguistic backgrounds.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) and confidence using student management systems, customer relationship management (CRM) software and other office administration platforms.
• Experience coordinating appointments, student documentation, admissions processes and maintaining accurate electronic and physical records.
• Sound numeracy skills with experience in financial administration, including invoicing, receipting, reconciliation and maintaining administrative financial records.
• Demonstrated ability to provide exceptional customer service while handling student enquiries, complaints and sensitive matters with professionalism, discretion and empathy.
• Ability to work independently with minimal supervision while collaborating effectively within a multidisciplinary team.
• Strong attention to detail and commitment to maintaining accuracy, confidentiality and compliance in all administrative documentation and student records.
• Highly adaptable and capable of working efficiently in a dynamic environment with changing priorities and deadlines.
• Demonstrated integrity, professionalism and discretion when handling confidential student, employee and business information.
• A proactive, positive and solution-focused attitude, with a willingness to support colleagues and contribute to a collaborative, multicultural workplace.
• A genuine commitment to delivering high-quality services to international students and the ability to build positive working relationships with clients and stakeholders from diverse nationalities, cultures and backgrounds.

What we offer

At Red Kangaroo Consultants Pty Ltd, we value our employees and are committed to providing a supportive, inclusive and rewarding workplace. We offer a competitive salary commensurate with skills and experience, along with a stable full-time position within a growing and reputable education consultancy. Our collaborative work environment encourages teamwork, innovation and professional excellence, ensuring that every team member's contribution is recognised and appreciated.

We are committed to the ongoing professional development of our employees by providing training opportunities, industry updates and career advancement pathways. We foster a positive, respectful and client-focused workplace culture where staff are empowered to deliver high-quality education consulting services and contribute to the continued success of the organisation.

Apply now

If you are an organised, detail-oriented professional with office management experience and a passion for delivering excellent customer service, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person