OCM Program Manager Contractor– Korea

OCM Program Manager Contractor- Korea

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.

Position Overview The Program Manager plays a critical role in planning, governing, and delivering complex, global initiative(s) that support business growth and transformation. This role is responsible for program coordination and execution across multiple technical workstreams, cross‑functional global teams, and external partners, with firm, non‑negotiable go‑live timelines and enterprise visibility. This position emphasizes hybrid and traditional program management disciplines, strong governance, structured planning, and leadership‑level communication. This role will act as key liaison between Korea-based Business Team members in coordination with Global PMO, Global and Regional IT teams, Organizational Change Management teams, and various program stakeholders.

ResponsibilitiesProgram \& Delivery Management* Coordinate and execute as key participant within global program and multiple interdependent technical workstreams from initiation through go‑live and stabilization. * Apply hybrid / traditional program management methodologies, selecting the best‑fit approach while executing to IT PMO standards. * Manage deliverables with firm go-live dates, ensuring readiness, cutover coordination, and risk mitigation across all workstreams. * Maintain integrated program plans, milestones, dependencies, and critical path activities.

Cross‑Functional \& Global Coordination* Partner with global business, IT, and operations teams across regions and time zones to drive alignment and execution. * Coordinate and/or participate in delivery across multiple functions such as D365, DTC, data migration, integrations, infrastructure, analytics, OCM, and reporting. * Work closely with external vendors and system integrators to ensure accountability, transparency, and delivery commitments are met.

Governance, Risk \& Stakeholder Management* Operate within strong program governance, including status reporting, decision tracking, and escalation management. * Proactively identify, manage, and mitigate program risks, issues, and dependencies; escalate clearly and early when required. * Provide clear, executive‑level communication to Business, IT, and Leadership stakeholders with global visibility. * Prepare and deliver high‑quality status updates, executive briefings, and decision decks.

Leadership \& Communication* Demonstrate confidence and professionalism when engaging with senior leaders, and steering committees. * Influence without authority and drive alignment across diverse, global teams. * Lead structured discussions, leadership readouts, and program reviews with clarity and credibility.

Required Skillsets

• This is a remote position located in Korea. Travel may be required from time to time.
• 5+ years of experience in IT project or program management, with demonstrated success delivering complex, enterprise‑scale programs.
• Proven experience managing global programs with multiple cross‑functional and technical workstreams.
• Direct experience delivering against fixed or highly constrained go‑live timelines.
• Experience working with external vendors and system integrators.
• Strong understanding of traditional and hybrid program management methodologies.
• Solid knowledge of the software development lifecycle and enterprise technology implementations. Experience in one or more domains such as retail, DTC, merchandising, supply chain, manufacturing, or finance is preferred.
• Ability to manage interdependencies, sequencing, and trade‑offs across parallel workstreams.
• Comfortable working with senior leadership, executive stakeholders, and business team members.
• Strong presentation and storytelling skills with the ability to communicate complex topics clearly.
• Demonstrated ability to influence without authority in a global, matrixed environment. Self‑directed, structured, and confident in leading through ambiguity.
• Bilingual proficiency in Korean and English, with the ability to communicate fluently and professionally in both verbal and written form, including presentations, documentation, and stakeholder communications.
• Develop and maintain program materials using Microsoft Office and Smartsheet planning tools. Includes PowerPoint, Excel, and Word at an advanced level.
• Leverage Copilot and AI‑enabled tools to improve efficiency in planning, analysis, reporting, and communication.
• Contribute to continuous improvement of program governance, delivery standards, and best practices within the IT PMO.

Education* Bachelor’s degree required.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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