Network Support Specialist

Job Opening: Network Support Specialist

Company: RTMC Network

Role: Network Support Specialist

About the Role

RTMC Network is seeking a proactive Network Support Specialist to manage, maintain, and troubleshoot our core networking infrastructure. In this role, you will monitor network performance, resolve connectivity and security incidents, and ensure high availability and seamless connectivity across all corporate systems and client links.

Key Responsibilities

• Network Monitoring \& Troubleshooting: Monitor LAN/WAN performance, diagnose connectivity issues, and resolve Tier 2/3 network incidents in accordance with established SLAs.
• Infrastructure Maintenance: Configure, deploy, and maintain routers, switches, firewalls, load balancers, and wireless access points.
• Security \& Access Control: Implement and enforce network security policies, VPN access, firewall rules, and access control lists (ACLs) to safeguard data integrity.
• Performance Optimization: Perform network traffic analysis, bandwidth allocation, and routine updates or firmware patches to prevent downtime.
• Documentation \& Escalation: Maintain precise network diagrams, inventory logs, and configuration back-ups; collaborate with vendors and Tier 3 engineering teams for complex escalations.

Requirements

• Experience: 2–4 years of hands-on experience in network administration, IT technical support, or network support engineering.
• Certifications: CCNA (Cisco Certified Network Associate) or Network+ preferred.
• Technical Skills: Strong understanding of routing protocols (OSPF, BGP), switching, VLANs, Subnetting, TCP/IP, DNS/DHCP, and IPsec VPNs.
• Tools: Proficiency with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, PRTG).

الراتب المدفوع: ﷼١٬٢٠٠٫٠٠٠ لكل عام

موقع العمل: بشكل شخصي