Primary Location

VIC - Melbourne - 655 Collins StJob Description Summary

ServiceStream is looking for an experienced National Warehouse Lead to join our Supply Chain team and play a key role in strengthening the performance, capability and consistency of our national warehouse operations.

Reporting to the National Warehouse Manager, you will work closely with three State Managers and warehouse teams across Australia to deliver national initiatives, improve operational performance and ensure our warehouses consistently meet high standards of safety, service, stock integrity and governance.

This is an opportunity for an experienced warehouse leader who combines strong people leadership with excellent operational, systems and commercial capability.About the Role

As National Warehouse Lead, you will provide hands-on expertise and support to evolve our warehouse operations and deliver initiatives that improve capacity, efficiency and customer service.

Your responsibilities will include:

• Supporting the delivery of national warehouse initiatives against agreed timelines, budgets and operational requirements.
• Providing leadership, coaching and development to State Managers, warehouse supervisors and warehouse teams.
• Driving stock integrity and accuracy, with a target of greater than 98% accuracy by SKU.
• Ensuring the safe, timely and cost-effective receipt, storage and dispatch of materials across company and 3PL warehouses.
• Maintaining visibility and availability of stock for business units across the national warehouse network.
• Ensuring stocktakes, cycle counts and spot checks are completed in accordance with company procedures.
• Identifying opportunities to improve warehouse processes, systems and performance and implementing practical solutions.
• Supporting warehouse operations during periods of supervisor absence when required.
• Developing, communicating and reinforcing warehouse procedures, controls and standards.
• Ensuring warehouse operations comply with relevant legislation, licensing requirements, HSE obligations and company policies.
• Building strong relationships with internal business units, suppliers, clients, regulatory bodies and external auditors.
• Supporting the National Warehouse Manager with key strategic and operational initiatives.
• Promoting a positive culture of safety, accountability, continuous improvement and operational excellence.

What You'll Bring

• Extensive warehouse management experience across multiple sites or complex warehouse environments.
• Strong people leadership skills, with a demonstrated ability to develop supervisors and warehouse teams.
• Excellent financial and commercial capability, including budget management and warehouse invoice approval and processing.
• Strong knowledge of Warehouse Management Systems (WMS), including RF scanning.
• SAP experience is highly desirable.
• Intermediate Microsoft Excel, PowerPoint and Word skills.
• A strong understanding of Australian workplace health and safety requirements.
• Excellent organisational, communication and stakeholder management skills.
• A practical, solutions-focused approach to process improvement and operational challenges.
• The ability to travel nationally and work across both warehouse and office environments.
• Current Forklift Licence.
• Current Driver Licence.

About Us

Service Stream is an equal opportunity ASX-listed organisation that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.

Benefits of Working with Us

• Growth – Build your technical capability across cloud, infrastructure, security and modern workplace technologies.
• Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
• Paid Leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
• Culture – Join a team that values accountability, collaboration, inclusion and continuous improvement.

How to Apply

Please submit your interest using the Apply button, where you will be directed to create a profile on our system.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email [email protected].

Department

WarehousingHow to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.