Multinational Service Expert, Multinational Excellence Centre

If you have previous experience handling the policy administration of multinational insurance programs for large corporates and are a driven and results-oriented individual with a passion for process optimization and automation, if you are a fluent English speaker and quickly operational in Madrid, then we encourage you to apply for this exciting opportunity.

We will also consider more junior applicants with a first Financial Services experience, who bring strong motivation to join the insurance industry.

Your Team

Our Allianz Multinational Insurance Program team is a dedicated group of specialists who deliver our unique selling proposition (USP) through technical excellence, the Allianz network, and a relentless focus on clients. We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our Multinational growth.

You will report to one of our three Team Leaders and become an integral part of our recently established Multinational Excellence Centre in Madrid, joining our growing dynamic team of Multinational professionals. 

We are looking for a Multinational Service Expert, to be based in Madrid to handle the administration of international insurance policies.

The Impact You Will Have

You will be responsible for coordinating the implementation of multinational insurance programs across various territories. You will ensure alignment with market requirements, facilitate implementation steps and provide expertise for system and process integrations in line with the target vision. In this role, you will leverage your industry knowledge, deep understanding of the multinational value chain and processes and competitor benchmarking in order to scope requirements and implement new multinational business processes.

Some of your specific responsibilities could include:

• Coordinate between teams to ensure information completeness for policy issuance
• Act as the primary point of contact for underwriting and servicing teams globally
• Prepare policy wording documents for sometimes complex customer needs
• Maintain multinational data in core global systems and ensure accuracy
• Develop standardized procedures for new product implementation
• Actively support transformation initiatives and drive process improvements
• Collaborate with the CUO office to oversee product rollout initiatives
• Facilitate additional support during the product's initial launch phase

What You’ll Bring to the Role

You are operational in Madrid and are a motivated individual, ideally with previous experience in Multinational Insurance Operations in policy administration, ready to contribute to a dynamic team environment. You have strong communication skills, attention to detail and the ability to manage multiple tasks efficiently.

You bring the following:

• A solid previous experience in policy administration of multinational insurance programs for large Corporates. If you bring a first experience in Financial Services and a strong interest in Insurance, you might be eligible for an entry-level role
• Strong understanding of underwriting processes, system integrations and market-specific dynamics
• Ability to manage a wide variety of stakeholders
• Excellent communication skills in English, with Spanish and additional European languages a plus
• Ability to prioritize, plan, coordinate and handle a wide range of tasks
• Competence with Microsoft Office and an interest in new technologies
• Familiarity with data analysis and reporting tools is an advantage
• An interest in training is an advantage
• A willingness to learn and explore how AI can enhance your role and the broader organization is expected.
• Strong analytical skills and attention to detail

If possible, please apply with aCV in English.

The base salary range for this position is between EUR 34 000 and EUR 44 000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.

The annualized amount represents a market range and will also be determined by the location of the role. In the situation where you do not meet all the job requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, we offer an attractive performance-based variable component based on location specific regulations, and you may be eligible for additional benefits.

As mentioned in the advert, you might be eligible for a Junior role, with a lower salary range.

101545 \| Operations \| Professional \| Allianz Commercial \| Full-Time \| Permanent

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities: We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email [email protected]

Recruitment Agencies:   Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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