Multi-Unit General Manager - Fast Casual Chicken Restaurant

Multi-Unit General Manager
at BRD
Baltimore, MD

About BRD:

BRD is Baltimore’s best fried chicken joint. We are known for our fried chicken sandwiches, chicken boxes and excellent sauces. At BRD, we strive to provide our guests with outstanding service, carefully sourced quality ingredients, and creatively inspired menu options.

Position Overview:

Every great team has great leaders – as a multi-unit manager at BRD, you are the anchor of three stores and it is your responsibility to enthusiastically lead your teams with a focus on exceptional customer service and great tasting, high quality food. Your responsibilities include hiring and maintaining excellent teams, creating positive guest experiences, and ensuring consistent, high quality food that meets BRD standards.

Job Responsibilities:

• Managing three stores located in the Baltimore area
• Communicating with the owner about store performance, standard operating procedures, scheduling, and team management
• Implementing existing and new company standards through effective planning, communication, and coaching of the store teams
• Providing coaching and direction to store teams to achieve operational goals
• Constantly reviewing store environment and business performance to identify problems, concerns and opportunities for improvement. Effectively planing solutions and communicates plan to the store team to meet operational goals
• Ensuring all food and beverage orders and weekly schedules are posted on time
• Planning, identifying, communicating and delegating appropriate responsibilities and practices to employees to ensure smooth flow of operations
• Assisting the teams to run brilliant shifts when necessary
• Demonstrating a calm demeanor during periods of high-volume business and unusual events, and managing smooth transitions after these events to keep store operations running smoothly and effectively
• Displaying a customer comes first attitude by setting a positive example for the store team, as well as holding team members accountable for delivering consistently outstanding customer service

Developing the Team:

• Consistently hiring and planning succession planning
• Manages store managers and team members by coaching in the moment, providing performance feedback, and setting goals to improve performance
• Utilizes operational tools to keep record of coaching and performance reviews
• Utilizes and demonstrates effective management and leadership practices to create and maintain a successful store team that results in an environment where team members feel valued and respected

Requirements:

• Management experience, multi-unit preferred
• Experience in fast-casual restaurants or kitchen management
• Experience in food safety and planning
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• ServSafe certification

Job Types: Part-time, Full-time

Pay: $80,000.00 - $100,000.00 per year

Experience:

• Restaurant management: 1 year (Required)

Work Location: In person