Multi Site Manager - Specialty Coffee

The Multisite Manager will oversee operations across multiple specialty coffee shops, ensuring consistency in quality, service, and brand standards. This role requires strong leadership, operational expertise, and a passion for specialty coffee culture. The manager will drive performance, mentor teams, and uphold the company’s reputation for excellence in every cup.

Responsibility

• Coffee operations : Supervise daily operations across multiple locations, ensuring adherence to specialty coffee standards and company policies.
• Analyze branch sales levels and profitability, create and implement strategic plans to achieve sales goals.
• Quality control: Maintain consistency in coffee preparation, brewing methods, and product offerings across all sites.
• Training of the team at Branch level focusing on specialty coffee knowledge, customer service, and operational excellence.
• Customer experience: Ensure each store delivers a welcoming environment and exceptional service, resolving escalated customer concerns.
• Performance management: Track KPIs such as sales, customer satisfaction, and operational efficiency across all locations.
• Inventory control to guarantee product availability and quality.
• Assist the Baristas, stations and coffee shop events.

Requirements

• 2-3 years experience in the same role in Coffee shop management.
• Bachelor’s degree in Business, Hospitality, or related field
• Well-organized, detailed oriented, and able to multi-task
• Must have effective problem solving/decision making abilities
• Must have excellent verbal and written communication skills

Job Type: Full-time

Application Question(s):

• What is your notice period?

Education:

• Diploma (Preferred)

Experience:

• Specialty Coffee: 6 years (Preferred)