MS Dynamics 365 Business Central Service Desk Analyst

Job Advert

Support with clarity. Solve with purpose. Help customers get more from their systems.

This role is for someone who doesn’t just answer support queries but understands the impact behind them.

If you enjoy solving problems, improving processes, and helping people confidently use Microsoft Dynamics 365 Business Central, you’ll feel at home here.

The Role

We’re looking for an experienced Business Central Service Desk Analyst to act as the first point of contact for our customers.

You’ll be central to how we deliver support... not just resolving issues but improving how customers use their systems day to day.

Alongside hands on support, you’ll guide users through best practice, deliver training, and contribute to a more proactive, customer focused service.

Where You’ll Make an Impact

Customer Support That Adds Value

You’ll go beyond fixing issues, helping customers understand how to use Business Central effectively through clear advice, guidance, and training.

Business Central Expertise

You’ll handle a wide range of queries, from simple “how to” questions through to data investigations, posting errors, and configuration challenges.

Ticket Management That Drives Quality

You’ll manage tickets with accuracy and ownership, ensuring SLAs are met while focusing on resolving root causes rather than quick fixes.

Training \& Customer Enablement

You’ll deliver virtual training sessions, workshops, and create helpful resources that improve customer confidence and adoption.

Data Accuracy \& Financial Awareness

You’ll think critically about how issues affect financial data, processes, and reporting... ensuring solutions are accurate and meaningful.

Continuous Improvement Mindset

You’ll spot patterns in recurring issues and suggest improvements that reduce future support demand.

Team Collaboration

You’ll work closely with internal teams, sharing knowledge and helping improve how support is delivered across the business.

Compliance \& Security

You’ll handle customer data responsibly, ensuring all work aligns with GDPR and internal security standards.

Why This Role Stands Out

This isn’t just about answering tickets.

It’s about:

Helping customers actually understand their system

Improving how support is delivered

Making Business Central easier to use day to day

You’ll have the opportunity to influence, guide, and improve... not just react.

About You

You’re someone who enjoys solving problems and explaining solutions clearly.

You’re comfortable working directly with customers but also thinking about how things could be improved.

You’ll likely recognise yourself in the following:

You prefer solving root causes over repeat fixes

You can explain technical concepts in a simple, user friendly way

You’re confident working with financial data and ERP processes

You enjoy helping others learn and improve

You’re organised, detail focused, and customer-driven

Your Business Central Experience

You don’t need to match everything exactly, but you should feel confident in:

Troubleshooting posting errors and general ledger issues

Supporting purchase and sales processes, journals, and transactions

Investigating discrepancies, missing data, and reconciliation issues

Understanding master data, dimensions, and reporting impact

Supporting setup and configuration of customers, vendors, and items

Explaining workflows such as posting groups, approvals, and document processes

Experience with integrations, reporting tools, or process improvement is a plus.

Your Technical Background

You should bring solid experience in:

Supporting multiple customers on Dynamics 365 Business Central (2+ years)

Customer facing technical support environments

Ticketing systems such as Halo, Zendesk, or ServiceNow

Microsoft tools including Excel, Word, and Modern Workplace applications

ITIL or similar service management frameworks

Additional Experience That Helps

AAT Level 2 qualification (or equivalent finance experience)

MB-800 certification (or equivalent experience)

Experience delivering training or customer workshops

What You’ll Get in Return

This is a role where your work directly improves the customer experience.

You’ll have:

A balance of technical support and customer engagement

Opportunities to deliver training and share knowledge

The chance to influence how support is delivered

Ongoing development and learning opportunities

Flexible working with remote options (Scunthorpe, Peterborough, or Hull)

Interested?

If you’re looking for a role where you can solve problems, support customers, and make a real impact... we’d like to hear from you.

Additional Information

A full job description is available on request and will be provided to shortlisted candidates.

Apply Now

If this sounds like the kind of role you’ve been looking for, apply today.

Closing Date: 29th May 2026

We reserve the right, depending on application numbers, to close or extend the closing date. We recommend applying early.

Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.