MOTEL MANAGER

Job Overview

We are seeking an experienced and dynamic Motel Manager to oversee daily operations at our property in. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of hospitality management. This role involves supervising staff, ensuring guest satisfaction, managing budgets, and maintaining high standards of service. The Motel Manager will be instrumental in creating a welcoming environment for guests while efficiently managing the motel’s operations to meet business goals.

Responsibilities

• Supervise and coordinate daily motel operations, including front desk activities, housekeeping, and maintenance.
• Lead and motivate staff to deliver outstanding guest services and ensure high levels of customer satisfaction.
• Manage guest relations by addressing inquiries, resolving complaints, and ensuring a positive experience for all visitors.
• Oversee administrative tasks such as scheduling, budgeting, and inventory management.
• Ensure compliance with health, safety, and hospitality regulations.
• Implement marketing strategies to attract new guests and retain existing clientele.
• Maintain accurate records of bookings, payments, and staff performance.
• Train and supervise staff members in customer service standards, phone etiquette, and operational procedures.
• Collaborate with human resources on hiring, training, and evaluating team members.

Skills

• Multilingual or Bilingual abilities are highly desirable to effectively communicate with diverse guests and staff.
• Proven supervising experience within the hospitality or hotel industry.
• Strong customer service skills with a focus on guest satisfaction.
• Previous hotel experience is preferred to understand industry standards and operations.
• Knowledge of human resources practices related to staffing and team management.
• Excellent leadership qualities with the ability to motivate and develop staff members.
• Proficiency in front desk operations, including reservation systems and phone etiquette.
• Budgeting skills to manage operational costs efficiently while maintaining quality standards.
• Exceptional communication skills to liaise effectively with guests, staff, and vendors.

This position offers an opportunity to lead a vibrant team in a welcoming environment while ensuring the smooth operation of our motel in. We value professionalism, dedication, and a passion for hospitality excellence in our team members.

Pay: $25.00-$27.00 per hour

Benefits:

• On-site parking

Work Location: In person