Medical Assistant / Practice Administrative Assistant

A growing outpatient psychiatric practice in Hammond, Louisiana is seeking a reliable, organized, and motivated Medical Assistant / Practice Administrative Assistant to join our team.

This is a full-time position combining medical assistant responsibilities with day-to-day administrative and office support. Initial responsibilities will focus on supporting patient care and daily office operations, with additional responsibilities added as training progresses.

We are looking for someone who is dependable, comfortable working with patients, able to learn new systems quickly, and willing to take initiative. This position is ideal for someone interested in learning multiple aspects of operating a medical practice and growing into a broader practice administrative role over time.

Medical Assistant certification is preferred but not required.

We are willing to train the right candidate.

Schedule:

Monday–Friday, approximately 8:30 AM–5:00 PM, with a 30-minute unpaid lunch break.

The position is primarily in-person at our Hammond office. There is an option to work remotely on Fridays when practice needs allow. In-person Friday work may be required in the future depending on practice needs.

Responsibilities:

• Obtain and document vital signs, height, and weight
• Assist with patient flow and prepare patients for appointments
• Answer incoming telephone calls, gather necessary information, and appropriately route clinical concerns to the provider
• Assist patients with routine questions, scheduling, paperwork, and patient portal access
• Communicate with pharmacies, laboratories, insurance companies, and other healthcare offices
• Assist with medication prior authorizations and other medication-related administrative tasks
• Process medical records requests, faxes, forms, and other documentation
• Monitor and complete assigned administrative tasks within the electronic health record
• Assist with insurance eligibility and benefit verification after training
• Assist with patient account and billing-related administrative matters after training
• Maintain office supplies and help keep the office organized
• Troubleshoot routine day-to-day administrative issues as they arise
• Provide backup coverage for other administrative team members as needed
• Learn additional practice operations and workflows as training progresses

This position does not involve independently assessing, diagnosing, prescribing, or providing medical advice to patients. Clinical questions and concerns will be escalated to the provider as appropriate.

Qualifications

Required:

• High school diploma or GED
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Basic computer proficiency and ability to learn new software
• Dependability and punctuality
• Professional and compassionate communication with patients
• Ability to maintain patient confidentiality and comply with HIPAA requirements
• Ability to manage multiple responsibilities and prioritize tasks appropriately
• Ability to work independently after appropriate training
• Willingness to learn new responsibilities and assist in different areas of the practice as needed

Preferred, but not required:

• Medical Assistant certification or completion of a Medical Assistant program
• Previous medical office or outpatient healthcare experience
• Previous mental health, behavioral health, or psychiatric experience
• Experience with electronic health records
• Experience with medication prior authorizations
• Experience with insurance verification and patient accounts
• Experience processing medical records and forms
• Experience with patient scheduling
• Familiarity with medical and/or psychiatric terminology

Previous experience with every responsibility listed above is not required. Training will be provided.

Who We're Looking For

Because this is a small and growing practice, this position is best suited for someone who enjoys variety, is adaptable, and is comfortable helping wherever needed.

The ideal candidate is someone who can learn a task, take ownership of it, and become increasingly independent with experience. We value someone who knows when an issue needs to be escalated but is also willing to investigate routine problems and work toward solutions independently.

Some days will primarily involve patient care and medical assistant responsibilities. Other days may involve pharmacy calls, prior authorizations, insurance questions, records requests, scheduling issues, or other administrative needs.

The person in this position will have the opportunity to become cross-trained in multiple areas of practice operations and take on additional administrative responsibility as their knowledge and experience grow.

Pay: $20.00 - $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person