Marketing & Operations Lead, Logistics & Industrial, NZ

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Role:

In this pivotal role, you'll partner directly with our Head of Logistics \& Industrial to drive operational excellence and enable broker productivity through efficient business support infrastructure. You'll lead the transformation of administrative operations while serving as the CRM subject matter expert for our New Zealand Logistics \& Industrial team.

Snapshot of responsibilities:

Lead operational efficiency improvements by leveraging automation, AI-enabled software, and strategic delegation to JLL Business Services offshore team

Serve as CRM superuser for team platforms, driving adoption, data quality, and training across the L\&I team

Own end-to-end marketing campaign execution using modern platforms (Eloqua, CampaignTrack) to deliver market-leading collateral and generate qualified leads

Coordinate agency contract and deal paperwork processes, working with legal, finance, and JBS to ensure quality standards

Manage compliance with REA licensing, AML/CFT requirements, and JLL financial/legal obligations across all L\&I operations

Oversee debtor reporting, invoice approval workflows, and monthly expense reconciliation in partnership with finance

Collaborate with Head of Operations L\&I AUS and local operations leaders to align NZ operations with broader ANZ platform standards

Support onboarding/offboarding processes for L\&I team members in collaboration with HR, IT, and operations

Maintain team social media presence and coordinate client events to enhance market visibility

Provide backup support for other Agency Business Support Administrators during leave periods

Support the team with day-to-day administrative requirements, including invoice and expense management, preparation of reports and maintaining of team works in progress

Benefits:

Waterfront CBD office with access to Commercial Bay and multimodal transport

26 weeks paid parental leave for Primary Carer

Employee Assistance Program

Private Health Insurance discounts

Gym \& wellbeing discounts

What you will bring:

Minimum 3-5 years in business support, operations coordination, or marketing coordination within corporate environments (commercial real estate or professional services highly desirable)

Proficiency in CRM platforms, or demonstrated ability to rapidly achieve expert-level competency in complex database systems

Advanced skills in Microsoft Office suite (Excel, Word, PowerPoint, Outlook, Nitro Pro)

Working knowledge of email marketing tools (Eloqua preferred), campaign management systems, and social media platforms

Exceptional attention to detail and accuracy in data management with strong written communication skills

Process improvement mindset with ability to analyse workflows and design efficiency solutions

Proficiency or genuine interest in exploring and implementing AI tools to enhance productivity

Proven ability to master new systems rapidly, troubleshoot independently, and provide constructive user feedback

Experience coordinating with offshore or virtual teams advantageous

Ability to understand and prioritize requirements from commissioned broker teams

Tertiary qualification in Business Administration, Marketing, Communications, or related field preferred but not essential

What to expect from us:

Join a global leader in commercial real estate with access to unparalleled resources, industry network and professional development to strengthen your reach

Leverage our cutting-edge technology, market intelligence, and industry expertise

Be part of a diverse and inclusive team that fosters collaboration, innovation, and excellence regardless of gender, ethnicity, age or experience

Competitive compensation package, including extensive employee benefits

We continue to offer industry-leading employee experience and growth opportunities through our Shared Behaviours:

Be Present – physically, mentally, and with vulnerability

Smile on Your Dial – positive energy and mindset

Give Time – nothing valuable can be lost by taking time

Honour Our Potential – unity is strength, and the cooperation of many minds makes us better

Seek Your Heat – provide space for others to grow and be open to providing and receiving feedback

Never Above, Always Beside – talent will get you in the door, but character will keep you in the room

Please apply today, quoting job reference number REQ513707.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.