Marketing Intern

Overview

We are looking for a proactive, detail-oriented and passionate Marketing Intern to support our Brand, Marketing and E-commerce operations.

This internship focuses primarily on E-commerce Operations while providing exposure to Brand Marketing, Digital Marketing and Campaign Execution. The intern will gain hands-on experience in managing online marketplaces, digital campaigns, livestream operations and brand marketing within a fast-growing pet retail company.

Key Responsibilities

A. E-commerce Operations (Primary Focus – 80%)

Marketplace Operations

• Upload and maintain product listings across Shopee, TikTok Shop, Lazada and website.
• Ensure product titles, descriptions, pricing, images and inventory are accurate and updated.
• Assist in updating promotional pricing and campaign mechanics.

E-commerce Operations Support

• Assist in daily marketplace operations and campaign execution.
• Support order fulfilment coordination with the warehouse team when required.
• Monitor product availability and highlight out-of-stock items.

Customer Support

• Assist in responding to customer enquiries through marketplace chat.
• Follow up on order issues, cancellations and basic after-sales enquiries.
• Escalate complex customer cases to the E-commerce Executive.

Livestream Support

• Assist in preparing livestream products, promotional materials and product pinning.
• Support livestream setup before, during and after live sessions.
• Assist in preparing livestream reports and sales tracking.

Data \& Reporting

• Update E-commerce reports, sales trackers and campaign performance reports.
• Assist in monitoring marketplace performance and promotional results

B. Brand \& Marketing Support (Secondary Focus – 20%)

Content Marketing

• Assist in brainstorming content ideas for TikTok social media to support product launches, promotional campaigns, and e-commerce sales.
• Support in preparing content briefs and coordinating content requirements for campaign execution.
• Coordinate with the Brand \& Marketing Executive and Creative Team to facilitate content production and ensure timely delivery.

Campaign Execution

• Support the execution of marketing campaigns and promotional activities.
• Assist in roadshows, exhibitions, in-store events, and brand activation activities when required.

Market Research

• Conduct basic market and competitor research to identify industry trends and competitor activities.
• Gather insights from social media and e-commerce platforms to support campaign planning and product promotions.

C. Administrative Support

• Update marketing trackers, documents and calendars.
• Prepare presentation materials when required.
• Support cross-department coordination.
• Assist with any ad-hoc duties assigned by the Brand \& Marketing Manager.

Requirements

• Diploma/Degree in Marketing, Business, Mass Communication, E-commerce or related field.
• Strong interest in Digital Marketing and E-commerce.
• Good communication skills in English and Bahasa Malaysia.
• Familiar with Microsoft Office, Google Workspace and Canva.
• Basic knowledge of Shopee, TikTok Shop or Lazada is an advantage.
• Responsible, detail-oriented and willing to learn.
• Able to multitask and work in a fast-paced environment.
• Passionate about pets is an added advantage.
• Duration: 3–6 Months (Negotiable)

Job Types: Full-time, Permanent

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person