The Manager, HR Operations, will oversee the daily operations of the Human Resources department, ensuring the alignment of HR strategies with overall business objectives. This role acts as a trusted advisor to business leaders and a champion for employee growth and organizational culture.
The manager should possess a deep understanding of core HR pillars - including employee relations, talent acquisition, compliance, compensation and benefits, performance management, and HR technology.
Responsibilities
Employee Relations
Employee Advocacy: Serve as a primary point of contact for employee grievances, managing complex workplace relations with empathy, neutrality, and discretion.
Culture & Engagement: Design and implement initiatives that enhance employee engagement, retention, and a positive corporate culture.
Talent Acquisition & Management
Recruitment Strategy: Oversee the end-to-end recruitment lifecycle (for positions based in the assigned entity), from partnering with hiring managers on job design to implementing effective sourcing and selection methods.
Offboarding: Conduct insightful exit interviews and manage compliant offboarding processes.
Performance & Talent Development
Performance Evaluation: Administer the annual performance appraisal cycle, guiding managers on goal-setting, objective feedback, and bell-curve or performance distribution modeling.
Capability Building: Identify training gaps across the organization and coordinate professional development programs to build internal capabilities.
Compensation, Benefits & HR Operations
C&B Oversight: Review and manage the company’s compensation and benefits structures to ensure external market competitiveness and internal equity.
People Analytics: Generate monthly/quarterly HR dashboards tracking key performance indicators (KPIs) such as headcount movements, attrition rates, and recruitment costs.
Compliance, Policy & Risk Management
Regulatory Alignment: Maintain up-to-date knowledge of local labor laws and statutory regulations, ensuring all HR policies, employment contracts, and employee handbooks are fully compliant.
Requirements
Proficiency in modern HRIS platforms (e.g., Workday, SuccessFactors, or local payroll/attendance systems) with strong competency in Microsoft Office
Communication and interpersonal skills