Maintenance & Grounds Officer - Naroo

Position Description

Maintenance and Grounds Officer – Naroo

Position Code 504

Classification/Grade/Band Local Government Aged, Disability

and Home Care (State) Award

Grade 2

Reports to Naroo and Aged Services Manager

Location Naroo Frail Aged Care Facility

Warialda, NSW

Content Manager Reference

Direct Reports Nil

Budget (Operating and Capital expenditure) Nil

Overview of Gwydir Shire Council

Located on the Fossickers Way between the New England and Northwest regions of NSW,

the Gwydir Shire encompasses a diverse landscape that is picturesque and productive.

With affordable housing, a strong sense of community and diverse leisure and recreation

activities, the Shire offers an idyllic and fulfilling lifestyle. Bingara and Warialda are the main

towns in the Shire.

Gwydir Shire Council prides itself on being an award-winning organisation that supports it

community through the provision of high-quality services. Council offers employees a

rewarding career that allows staff to make a positive impact in the communities in which they

live; and provides exciting opportunities to explore and nurture career avenues within the

organisation. Council strongly supports a flexible-family work environment.

Gwydir’s Vision

Councils vision is to be a recognised leader in Local Government through continuous

learning and sustainability. Council embraces this mantra by ensuring all staff have access

to training and education, to reach their full potential.

Gwydir’s Mission

To ensure that the Council’s long-term role is viable and sustainable by meeting the needs of

our residents in a responsible and caring way and attracting sustainable development while

maintaining the traditional rural values, character and culture of our people.

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Child Safety Commitment Statement

Gwydir Shire Council is committed to the safety, wellbeing and empowerment of all children

and young people throughout the Shire, including indigenous children, those from culturally

and linguistically diverse backgrounds and children and young people with disabilities.

All Gwydir Shire Council staff, volunteers and other partners have a zero-tolerance approach

to any form of child abuse in the physical, psychological, and online environments. We

support the rights of children and young people, and we will act immediately and accordingly

to ensure an environment is maintained where they feel safe, respected, valued, and always

empowered.

We know that being a leading child safe organisation is about more than having the right

policies and procedures in place. It requires conscious actions and proactive behaviours to

protect children from harm. It means creating a culture of safety that extends from

participation and education through to ensuring all members of our organisation feel safe

and secure in reporting inappropriate behaviour.

It is essential that everyone at Gwydir Shire Council understand the important

responsibilities they have in relation to child safety, and we are committed to educating our

elected members, employees, volunteers, contractors, consultants, other partners and the

wider community in this regard.

We want children to have a voice and know that their views are listened to and respected

and that they ae given opportunities to contribute. Together we can provide an environment

where children feel safe, respected, valued, and encouraged to reach their full potential.

Primary purpose of the position

To manage the general maintenance and repairs within the Naroo Hostel facility and

maintain the outdoor environment in an aesthetically pleasing manner for the enjoyment of

residents, visitors and staff.

Department and Branch Description

Forming part of the Executive Services Directorate, the Naroo and Aged Care Services

Department is responsible for providing aged care services including hostel services and,

Commonwealth Home Support Program (CHSP) services and community transport.

Key accountabilities

Within the area of responsibility, this role is required to:

• Conduct a wide range of repairs and maintenance duties to buildings, equipment,

furniture, fittings, and grounds (within scope of practice) within Naroo.

• Carry out manual labouring tasks and other duties when directed to by the Aged

Services Manager.

• Support the role of the Aged Care Manager in ensuring compliance with the Work

Health \& Safety Act and undertake quality activities pertaining to safety.

• Ensure that all documentation relating to safety and maintenance are fully and

accurately completed and comply with the requirements of the organisation e.g.

relevant legislation and the Aged Care Standards, including preventative

maintenance programs, risk assessments and, maintenance logs as required.

• Carry out all duties and functions in a manner that promotes a positive attitude, team-

based approach and with strong support for the values and beliefs of the

organisation, ensuring inclusivity of older people and those with dementia, and

actively strive towards fulfilling the organisational goals and objectives of Naroo.

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• To assist the Aged Care Manager in ensuring that the Service achieves and

maintains the requirements of Accreditation whilst fostering a culture of continuous

quality improvement within the Service.

• To maintain the outdoor environment in a tidy, well-kept and aesthetically pleasing

manner for the enjoyment of residents, visitors and staff to the service. To make and

maintain visually pleasing gardens which all residents can safely have access to.

• Act in accordance with the Naroo Above and Below the line behaviours and Gwydir

Shire Code of Conduct and relevant policies and procedures.

Selection Criteria

Essential

• Significant experience in gardening and building maintenance.

• WHS White card
• Current First Aid Certificate and CPR certificate or willingness to obtain if required
• Current valid ‘C’ Class driver’s licence
• Hold excellent time management, organisational and communication skills
• Be flexible, reliable and self-motivated
• Be confident team player with excellent communication and interpersonal skills with

the ability to discuss and resolve problems politely and respectfully

Desirable

• Experience working with the Aged and people living with Dementia and Disabilities

would be highly regarded Common requirements of the position * Willingness to have Council conduct a Criminal History Check. * Agree to undertake a medical assessment by Council’s nominated medical practitioner if required and to be medically fit to undertake the full requirements of the

position.

• Manage projects in accordance with corporate standards.
• Willingness to work flexible hours to meet the requirements of the position.
• Behaviour in accordance with Council’s policies and the Code of Conduct.
• Report environment issues that may become evident when carrying out the position

duties.

Qualifications

• Significant experience working in a similar role.

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Capabilities for the position

The Local Government Capability Framework describes the core knowledge, skills and

abilities expressed as behaviours, which set out clear expectations about performance in

local government: “how we do things around here”. It builds on organisational values and

creates a common sense of purpose for elected members and all levels of the workforce.

The Local Government Capability Framework is available at http://capability.lgnsw.org.au

Below is the full list of capabilities and the level required for this position. The capabilities in

bold are the focus capabilities for this position. Refer to the next section for further

information about the focus capabilities.

Local Government Capability Framework

Capability Group Capability Name Level

Manage Self Foundational

Display Resilience and Adaptability Intermediate

Act with Integrity Intermediate

Personal attributes Demonstrate Accountability Foundational

Communicate and Engage Intermediate

Community and Customer Focus Intermediate

Work Collaboratively Foundational

Relationships Influence and Negotiate Foundational

Plan and Prioritise Foundational

Think and Solve Problems Intermediate

Create and Innovate Foundational

Results Deliver Results Foundational

Finance Foundational

Assets and Tools Foundational

Technology and Information Foundational

Resources Procurement and Contracts Foundational

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Focus capabilities.

The focus capabilities for the position are those judged to be most important at the time of

recruiting to the position. That is, the ones that must be met at least at satisfactory level for a

candidate to be suitable for appointment.

Local Government Capability Framework

Group and Capability Level Behavioural Indicators

• Maintains confidentiality of customer and

Personal Attributes Intermediate organisational information

Act with Integrity

• Is open, honest and consistent in words and

behaviour * Takes steps to clarify ethical issues and seeks

advice when unsure what to do * Helps others to understand their obligations to

follow the code of conduct, legislation and policies * Recognises and reports inappropriate behaviour,

misconduct and perceived conflicts of interest

Personal Attributes Intermediate • Adapts quickly to changed priorities and

Display Resilience and organisational settings

adaptability • Welcomes new ideas and ways of working

• Stays calm and focused in difficult situations
• Perseveres through challenges
• Offers own opinion and raises challenging issues

Relationships Intermediate • Focuses on key points and communicates in ‘Plain

Communicate and English’

Engage • Clearly explains and presents ideas and technical

information

• Monitors own and others’ nonverbal cues and

adapts where necessary

• Listens to others when they are speaking and asks

appropriate, respectful questions

• Shows sensitivity in adapting communication

content and style for diverse audiences

Relationships Intermediate• Identifies and responds quickly to customer needs

Community and Customer • Demonstrates a thorough knowledge of services

Service provided

• Puts the customer and community at the heart of

work activities

• Takes responsibility for resolving customer issues

and needs

Results Intermediate • Gathers and investigates information from a variety

Think and Solve Problems of sources

• Questions basic inconsistencies or gaps in

information and raises to appropriate level

• Asks questions to get to the heart of the issue and

define the problem clearly

• Analyses numerical data and other information and

draws conclusions based on evidence

• Works with others to assess options and identify

appropriate solutions

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Group and Capability Level Behavioural Indicators

Results Adept • Consults on and delivers team/unit goals and

Plan and Prioritise plans, with clear performance measures

• Takes into account organisational objectives

when setting and reviewing team priorities and

projects * Scopes and manages projects effectively,

including budgets, resources and timelines * Manages risks effectively, minimising the impacts

of variances from project plans * Monitors progress, makes adjustments, and

evaluates outcomes to inform future planning Results Advanced • Sets high standards and challenging goals for self

Deliver Results and others

• Delegates responsibility appropriately and

provides support * Defines what success looks like in measurable

terms * Uses own professional knowledge and the

expertise of others to drive results * Implements and oversees quality assurance

practices Resources Advanced • Ensures the design/delivery of services is within

Finance budget

• Explains the organisation's financial drivers to

others in plain language * Evaluates strategic business cases including the

relative cost benefits of direct provision or

purchase of services * Models the highest standards of financial probity,

demonstrating respect for public monies and

other resources * Promotes the role of sound financial management

and its impact on long term financial sustainability * Seeks and applies specialist financial advice to

inform decisions Workforce Leadership Advanced • Knows the individual strengths, weaknesses,

Manage and Develop goals and concerns of members of the team

People • Fosters high performance through effective

conversations and feedback and by providing

stretch opportunities

• Identifies and develops talent across the

organisation * Coaches and mentors staff to foster professional

development and continuous learning * Implements performance development

frameworks to align capability with the

organisation’s current and future priorities * Resolves team and individual performance

issues, including serious unsatisfactory

performance, in a timely and effective way Prepared By People \& Strategy

Approved by General Manager September 2026

Date Approved/Reviewed September 2026

Version Number and Date Version 2 – September 2026

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