Logistics and Order Management Specialist

Please note: this is a fully office-based position based in Santos, Lisbon.

Please submit your CV no later than 20 September 2026.

About Servànt

Servànt is a Lisbon-based luxury interiors and design company working with premium furniture, kitchens, bespoke design projects and turnkey interior solutions. With three showrooms in Lisbon and a portfolio of more than 300 luxury Italian brands, we bring together design, sourcing, ordering, delivery and installation to create exceptional residential and commercial spaces.

We are looking for a highly organised and detail-oriented Logistics and Order Management Specialist to coordinate the full order journey: from placing orders with suppliers and following production through to international shipping, warehouse receipt, client delivery and installation.

Previous experience in the luxury interiors, furniture or design industry would be an advantage.

What You Will Be DoingOrder Management

You will coordinate client orders from approval through to final delivery and installation.

Your responsibilities will include:

• Placing orders with suppliers after client approval.
• Obtaining proforma invoices and coordinating their internal verification.
• Confirming approved orders with suppliers and manufacturers.
• Monitoring production progress and delivery deadlines.
• Maintaining accurate and up-to-date order and delivery tracking schedules.
• Identifying potential delays and communicating changes proactively.
• Keeping all order-related information and documentation organised and accurate.

Supplier and Finance Coordination

You will work closely with suppliers and our Finance and Accounting teams to ensure that orders and payments progress smoothly.

You will:

• Submit approved proforma invoices for advance payments.
• Coordinate final supplier payments when orders are ready for shipment.
• Collect supplier invoices and supporting documentation.
• Maintain regular communication with suppliers regarding production, availability and shipping schedules.
• Ensure that supplier documentation and commercial information are kept up to date.

Logistics, Warehouse and Deliveries

You will help connect suppliers, logistics providers, the warehouse and the Delivery \& Installation Team.

You will:

• Coordinate incoming deliveries and shipments.
• Receive and verify warehouse documentation.
• Track incoming and outgoing products.
• Inform the Delivery \& Installation Team about arriving goods.
• Support inventory accuracy and stock control.
• Participate in monthly inventory counts and stock reconciliations.

Client and Internal Communication

You will be one of the key coordination points between clients and the internal teams involved in their projects.

You will:

• Monitor when client orders are ready and provide regular status updates.
• Prepare information regarding order status, payments and delivery schedules.
• Request final client payments when orders are ready for delivery.
• Transfer paid and confirmed orders to the Delivery \& Installation Team together with the relevant instructions.
• Work closely with Design, Sales, Finance, Accounting, Warehouse and Installation teams.

International Logistics

You will coordinate international shipments and support the documentation required for cross-border deliveries.

Your responsibilities will include:

• Planning and organising international shipments.
• Communicating with logistics providers and obtaining transport information and budgets.
• Preparing and managing export and shipping documentation.
• Coordinating customs-related documentation and requirements.
• Monitoring shipments and proactively resolving delivery issues.

Financial and Administrative Support

The role also includes an important administrative and commercial component.

You will:

• Prepare and issue client invoices using Sage.
• Organise documentation for the Accounting Department.
• Maintain supplier databases, price lists and commercial terms.
• Update product and showroom price lists.
• Review supplier pricing, margins, markups and pricing coefficients.
• Maintain pricing coefficient tables and supplier agreements.
• Support sales and operational reporting.
• Provide additional administrative and financial support to the Finance Manager when required.

What We Are Looking For

You may be a strong match for this position if you:

• Have experience in logistics, order management, procurement, supply chain coordination or a related area.
• Are highly organised and comfortable managing several orders and deadlines simultaneously.
• Have excellent attention to detail and work accurately with documents, payments and order information.
• Are confident communicating with suppliers, clients and internal teams.
• Are comfortable using Microsoft Excel and business management systems.
• Speak English and Portuguese and are able to use both languages in a professional working environment.
• Can prioritise effectively and remain organised when several projects require attention at the same time.
• Take ownership of problems and proactively follow up until they are resolved.

It Would Be an Advantage If You

• Have worked with Sage ERP or a similar business management / ERP system.
• Have experience with international shipping, export documentation or customs processes.
• Have worked with premium furniture, interiors, kitchens, architecture, design, construction or another project-based industry.
• Have experience coordinating orders involving several external suppliers and internal departments.

Application deadline: 20 September 2026.

Candidate applications will begin to be reviewed from 21 September 2026.

Job Type: Full-time

Pay: From 1,000.00€ per month

Language:

• English fluently (Required)
• Portuguese fluently (Required)

Work Location: In person