Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard’s Artificial Intelligence \& Decision Product Enablement (AI\&DPE) program is a cutting-edge, high-scale platform embedded in Mastercard’s global network, processing all authorization, clearing, and authentication transactions and powering 30+ products and services. It features high-volume, real-time decision processing that leverages business rules and advanced AI models to analyze transactions (up to tens of thousands per second) and derive insights in milliseconds. This platform enables tracking of real-time historical trends and injection of offline analytics, providing a unified transaction view across the entire lifecycle for superior analytics and business intelligence. Within this dynamic environment, the AI\&DPE Customer Success team focuses on driving customer outcomes by delivering AI-powered fraud and decisioning solutions that simplify complexity, promote agility, and create lasting business value for our global customers.

We are seeking a Lead Technical Program Manager, based in Dublin, Ireland, to drive product outcomes for Customer Success product teams within AI\&DPE. The ideal candidate is passionate about customer success and technology, highly motivated and intellectually curious, and has the vision and organizational skills to orchestrate complex, cross-functional programs in a fast-paced environment.

Role

As a Lead Technical Program Manager in the AI\&DPE Customer Success organization, you will lead strategic product delivery and cross-functional collaboration to drive impactful outcomes for Mastercard’s Product teams. In this role, you will:

• Lead end-to-end delivery of complex product initiatives across multiple teams and programs
• Align engineering, product, data science, rules, and customer success teams on shared goals.
• Develop and manage program plans, timelines, and dependencies.
• Identify and mitigate risks proactively, resolve blockers, and adapt plans to ensure timely delivery.
• Serve as the primary point of contact for program status and executive reporting.
• Drive continuous improvement through retrospectives and process optimization.
• Collaborate with the Customer Success Product Managers to translate customer needs into actionable program requirements, product outcomes and roadmaps.
• Coach and mentor other TPMs in the team and leverage AI agents to implement efficiency improvements.

All About You

We’re looking for a strategic, technically fluent leader who thrives in fast-paced, collaborative environments and is passionate about delivering customer value. A successful candidate is expected to be/have:

• Proven experience managing large-scale technical programs from concept to delivery.
• Passionate about customer success and delivering measurable business outcomes with a sense or urgency and ownership.
• Skilled in cross-functional collaboration and stakeholder alignment.
• Analytical mindset with a focus on creative problem solving, data-driven decision-making and continuous improvement.
• Proactive in identifying issues, comfortable handling changing requirements or technical challenges, and resourceful in finding solutions (including thoughtful risk-taking when appropriate)
• Excellent communicator with the ability to present complex ideas clearly to diverse audiences at various levels of management within the organization.
• Strong Agile/SAFe expertise with the ability to lead multiple teams across multiple programs.
• Technically proficient in Authorization, Authentication and Clearing services within the Payments domain with demonstrated ability to deliver related AI/ML driven Fraud solutions.
• Comfortable using tools like MS Copilot, MS Project, Monday.com, Jira, Confluence, AHA, Figma, Power BI, Easy BI or similar tools.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.