L1 IT Support Engineer (West)

Job Overview and Responsibilities

:

Support IT Projects

• Assists IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.

Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.

Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware \& software, MS Windows \& Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS \& other in-house applications.

Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.
• Maintain confidentiality and comply with our IT policies.

Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.

Web Help Desk

• Primary Support for end user support including user onboarding and offboarding.

Minimum requirements

:

At least 1 year Level 1 IT Support with End User experience.

Minimum ITE/ Diploma in Computer related.

Team player with initiative to resolve issues.