- Key Account Support \& Coordination
- Support the Key Account Manager in managing the assigned major retail account
- Act as a key operational contact for the customer on listings, promotions, and documentation matters
- Ensure timely follow-ups on customer requests and internal action items
- New Product Listing \& Range Management
- Coordinate new product listings, including submission of product details, pricing, barcodes, and required documents
- Track listing approvals, timelines, and first shipment execution
- Maintain updated product assortment and SKU listings for the account
- Sell-Out \& Performance Monitoring
- Monitor sell-out performance by SKU and category
- Prepare regular sales and sell-out reports for internal review
- Identify underperforming SKUs and highlight opportunities or risks
- Trading Terms \& Commercial Tracking
- Maintain and track trading terms, promotions, rebates, and other commercial agreements
- Ensure accurate tracking of promotional spend and agreed commercial mechanics
- Support reconciliation of claims and commercial deductions
- Statements of Account \& Billing Support
- Prepare and update Statements of Account (SOA) for the key account
- Coordinate billing documents, invoices, credit notes, and supporting documentation
- Liaise with Finance and Order Processing to ensure accuracy and timely issue of documents
- Promotion \& Campaign Execution
- Execute agreed promotion plans in coordination with Trade Marketing
- Ensure promotions are set up correctly (pricing, timing, mechanics)
- Track promotion performance and prepare post-promotion summaries
- Cross-Functional Coordination
- Work closely with internal teams to ensure smooth order fulfilment and stock availability
- Coordinate with logistics and operations on delivery timelines and stock issues
- Support internal meetings and customer presentations with data and materials
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM6,000.00 per month
Benefits:
- Opportunities for promotion
Experience:
- Sales: 2 years (Preferred)
Willingness to travel:
Work Location: In person