Junior Systems Developer & IT Support

TITLE: JUNIOR SYSTEMS DEVELOPER \& IT SUPPORT

REPORTS TO: IT MANAGER

Primary Purpose:

Develops scripts and web tools to automate school data and account tasks, builds reports, and assists faculty, staff, students, and parents with technical support of computers, applications, and related technology. The position requires proactive and intelligent independent analysis, communication, and problem solving. Work is performed with little supervision and requires initiative and judgement.

Responsibilities:

• Develop and maintain scripts, web applications, and portals to automate data and account tasks
• Build custom reports, exports, and dashboards for teachers and management
• Integrate school systems and third-party applications using APIs and data files
• Assist with scheduling, enrollment, and account data management
• First point of contact for technical assistance over the phone or email
• IT support calls: computer systems and peripherals
• PC and student laptop installation, setup, and configuration
• Microsoft Office 365 Suite support (Staff, Students and Parents)
• Support and assistance for all school applications
• Laptop-projector setup for presentations and events
• Direct unresolved issues to the next level of support personnel
• Run diagnostic programs to resolve problems
• Conduct IT training and orientations for Staff, Students and Parents
• Documentation of procedures, code, and customized handouts

Qualifications:

• Candidates who can join immediately and are available locally are preferred
• BSc/BA in IT, Computer Science, or a relevant field
• Programming skills in PHP, Python, JavaScript, or similar
• Working knowledge of SQL and databases
• Experience with REST APIs and JSON
• Proven experience in a help desk, IT support, or development role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve technical issues
• Proficiency in English
• Excellent communication and training skills
• Customer-oriented and cool-tempered

Advantages:

• Laravel or CodeIgniter experience
• Experience with Git
• Experience with a student information system or learning management system
• Basic troubleshooting knowledge of endpoint protection (updates, patches, monitoring), LAN/WAN networks, CCTV systems, and website/social media content updates

About American Baccalaureate School:

ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.

For more information about ABS visit: www.abs.edu.kw