Junior Personal Shopper - Bloomingdale's - Kuwait

Job Description: Assist in selecting personalized products for exclusive customers to help enhance their satisfaction and loyalty

• Responsibilities: Essential Roles and Responsibilities

• Help select products for exclusive customers, aiming to enhance their satisfaction and loyalty.

• Understand customer needs and suggest a variety of products to help them make informed decisions.

• Offer friendly and personalized customer service based on an understanding of consumer behaviour.

• Stay updated on market trends and competitor activities to provide the best advice to customers.

• Build strong relationships with key customers by keeping them informed about new arrivals, exclusive previews, and special promotions

• Ensure customer information is kept confidential and used only for store purposes.

• Maintain and update the customer database with relevant details for exclusive customers.

• Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service and ensuring follow-up in a professional and timely manner.

• Coordinate alterations, product transfers, reservations and other services as required

• Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning product.

• Ensure the PS areas overall maintenance, cleanliness store standards and housekeeping.

• Administrative tasks: you will be responsible for performing admin tasks that cover audit requirements as well as maintaining records/trackers.

• Reports - you will have to be responsible for preparing reports for manager, including sales reports and staffing reports.

• Qualifications: • High School Qualification

• 2-3 years of retail experience of premium/lifestyle brands

Knowledge and Skills

• Must be client focused and take initiative to resolve problems.

• Takes initiative to seek out responsibilities and follows through on all projects and tasks.

• Has the ability to maintain client relationships