Junior Network Administrator

Purpose and Scope of the Job

Under direct supervision, the Network Administrator is responsible for the planning, design, optimization, and management of the organization’s network infrastructure. This includes both active and passive components such as switches, routers, wireless controllers, access points, IP telephony, cabinets, and cabling infrastructure. This role ensures the availability, security, and overall health of network devices across DASH locations. The position requires hands-on involvement in planning, deploying, troubleshooting, and coordinating with vendors and subcontractors, while addressing complex network issues as they arise. Responsibilities also include installation and configuration of network-based software applications, providing support, responding to queries, documenting changes, and assisting with testing, assessment, diagnosis, and resolution of network service outages and incidents. May require on-call support for after-hours maintenance and occasional site visits for troubleshooting the issue.

Main Duties and Responsibilities/Performance Standards

• Assist in the installation, configuration, and maintenance of network devices such as Firewalls, routers, Layer 2/Layer 3 switches, Wireless Access Points (APs) \& Wireless LAN Controllers (WLCs).
• Support and troubleshoot of IP Telephony systems (VoIP phones, call routing, extensions, CUCM or similar platforms).
• Assist in managing VLANs, trunking, basic routing, IP addressing, Network access control (Cisco ISE), access control lists (ACLs), segmentation, and patch management of network devices.
• Monitor network performance and troubleshoot connectivity issues (LAN/WAN/Wi-Fi). Analyze logs and alerts using monitoring tools to prevent outages and resolve issues.
• Assist in Optimizing and fine-tuning network performance to ensure security, stability, and high availability.
• Prepare, update and maintain technical documentation including network configurations, installations, diagrams, backup/recovery procedures, standards, and service records.
• Maintain an accurate inventory of all network hardware, software licenses, and related assets
• Follow instructions and perform other job-related duties as assigned by senior team members, supervisors or team leads.
• Contribute to internal and external IT/security audits by providing accurate network records
• Provide technical training and guidance to junior IT staff on networking best practices. Engaging in projects to provide network related input.

Qualifications, Competences and Skills Education: Bachelor’s degree in information technology, Computer Engineering, Computer Science or equivalent. CCNA Certification

CCNP (Routing \& Switching or Security) preferred Experience: 3 to 5 years’ experience directly related to the duties and responsibilities specified Language: Fluency in English (spoken and written) is required

Arabic proficiency is preferred but not mandatory Computer Proficiency: Excellent computer skills. Performance Competencies* Strong understanding of TCP/IP, routing, switching, and networking protocols across diverse environments and topologies. * Ability to learn new technologies quickly, stay self-motivated, and adapt to evolving environments. * Ability to work effectively under pressure and prioritize competing tasks. * Be articulate, clearly spoken, and able to deliver telephone support in a friendly \& professional manner. * Be a team player, ability to work both within a team and individually. * Knowledge of system utilities, operating systems, and data processing operations in large, multi-site environments. * Excellent communication skills. * Strong problem-solving and analytical skills for root cause analysis of outages and issues. * Use discretion in handling confidential data. * Ability to prepare and maintain high-quality technical documentation and network diagrams.

• Experience with cloud and hybrid networking (e.g., Azure, AWS, or M365).
• Familiarity with VMware and Nutanix networking.

Other Preferences: Candidates who are currently in Kuwait and have a valid transferable 18 residency.